My wife and I come here a few times a month so I feel we’ve gone enough to see what is good and what may need some improvement.

Generally the service is fine, minus a few things discussed below, so there isn’t a worry there. We love coming here so that is why we want to make our issues known to hopefully improve ours/everyone’s experience.

Throughout the times we’ve gone, we have consistently encountered these issues

1. Ordering issues

More specially, ordering multiple quantity of a single item at a time and only receiving 1 serving. I can understand that there may be waste if too much is ordered but the portions that come in a single serving are already small and the dishes sometimes takes quite a while to actually arrive at the table. We end up waiting long to get the same dishes over and over even after requesting multiple portions at a time to avoid this. The times that we go at are not extremely busy and yet it takes a good amount of time sometimes to bring out a new serving of meat. I can’t imagine how it would be during a busy hour.

2. Service inconsistencies

The servers are not very coordinated and focused on a single task. I find this the most frustrating when it comes to servers grilling for us. Sometimes they are grilling, sometimes they are taking orders at other tables, and sometimes they are running around doing other various tasks. This in itself is not a problem, but I do think it would be better to inform and also give customers an option on whether or not they need their server to be grilling for you or not. I think this is really one of the main sources of the service frustrations I experience just due to the fact that if they are grilling for a single table, they are not focused on their other tables and so you have to wave around and find someone else to help you.

Personally, I find grilling it myself is part of the experience and would prefer to do it that way. But I am not very good at speaking vietnamese and so it is kind of difficult to communicate this to the servers and they also seem to insist to do it for us. If the policy for the restaurant is for the servers to grill for us, then I understand, but if not, I would like it better if there was a choice and if we were asked beforehand to avoid any awkward confrontation after they already begin doing so. It’s also frustrating when they are grilling and not bringing out our orders/putting the order in. I’ve had many instances where we just run out of meat and are sitting there waiting for another order to come out. This is why I would just prefer for our servers to focus on just doing one thing well, which is making sure our table is stocked and we have everything we need.

This also leads into another aspect, which is just privacy for us as a customer. Sometimes I would like to talk with my wife while we eat but it is very weird for us to talk with someone else just standing right in front of us and maybe listening. It seems like lots of couples and groups come here to eat so I’m not sure why this isn’t really discussed or asked before being seated.

Again, some people may prefer the extra help, and some may not. I believe giving the option to choose before sitting down helps establish a clear expectation of what will be done so that it doesn’t feel like such a scramble when us as customers need something.

3. Beef rib quality issue

The meats used are great as well with the exception of the beef ribs that are always 90% bone and 10% meat. We get the highest tier menu specifically for this item and each time we receive the plate, it’s just bone and no meat. This is on top of the fact that it already comes as a tiny portion. If we are paying for the highest tier menu, I would hope that there would be more than just a piece of bone served to us each time.

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Other than these issues, the quality of everything else is great and has improved. They have recently switched over to stainless steel grill tops instead of the non stick, which I love.

Thank you management for any considerations toward this.