machi machi — Attraction in East Victoria Park

Owner is a lady whose attitude is terrible!!! even knew staff's is not well informed of the event but still blamed her client for misunderstanding! horrible services and not recommended !!!

Last time my mom bought one member card and used it as $10 voucher straight away. So, this time my mom bought a new member card for me, but the male staff said we cannot use it, and we should wait for 24 hours. We were confused at the time. The staff wasn't sure so he consulted you. You came out, we explained clearly to you and you just replied loudly and impolitely. "Our staff is not well trained! Why you cannot use at the next time???" Of course we can understand, so we agreed. I was just shocked at first, your customers can't have any questions? I don't want to act like a saint but If you're a business owner at least treat your customer better by answering with patience. Secondly, you admitted the problem was caused by your staff, not us. Yet, you just shouted at your customer for no reason? Thirdly, no one wants you to change your membership policy. Me and my mom didn't asked you to do anything special for us. We were just confused! I think you have misunderstood the whole situation. What you should change is your service attitude not membership...

Horrible experience, the girls who work here only care about chatting to each other out the back, there was zero customer service. I signed up for the first time as a member and ordered online via the APP and waited a good 10 minutes in the store by myself as there was no other customers before I proceeded to the counter to ask about my drink and realized there is a bubble tea drink hidden behind the counter. I had to speak loudly to call for assistance as the two girls were busy chatting at the back and I asked them if that was my drink and I showed them my order details. They said yes and I told them I waited for 10 minutes for a simple order and why didn't they call out the order number? They was no apology and made up excuses that they didn't know it was for me. Told them I won't be going back when I can get better tasting bubble tea and service elsewhere.

I paid $8.24 Inc card surcharge for a regular black milk tea with mini taro balls and it was mixed with fresh and stale taro balls. What a terrible waste of...

Extremely bad experience.

We went here on full opening day. There was 3 people in front of us but the staff is so slow/incompetent that the line ends up packing up, it must have been about 15-20 mins of waiting before we got to the front. Again, there was only 3 people in front of me. When we got to the front, we were told twice that it's going to be another 10 mins before we can order. The top of the cherry is the fact that the item that I wanted to order ran out so i had to decided another thing to order on the spot, that ran out as well. I don't understand why they can't put up a sign saying that they run out of all bottles and pearls. I don't understand why they have the time to tell people that they can't take order but can't take order itself, it take same amount of time. If wait time is the issue, then just tell them that it's going to take x minutes. This is the most badly managed bubble tea place i have ever seen, in Perth and overseas.

So Machi waiting should be...