Chatime Brunswick — Attraction in Melbourne

22/04/2024 - I ordered two drinks from the kiosk and paid, but the EFTPOS machine couldn't read my card so I was directed to pay again. A few days later I realised the transaction went through twice.

07/05/2024 - I had time to go back and talk to staff about it. I spoke to someone who I think has authority, a male of Korean background. He said he wouldn't be able to look up the transaction (fair enough) and suggested I contact head office. I thought options to resolve it were to process a refund or give me one or two drinks. I asked if he wanted to resolve it now and he declined, repeating that I should contact head office.

Nothing wrong with the beverages served, but I do think a part of business, and ratings is how you deal with disputes, and in this case,...

Update: Went in to pick up another order and was refunded for previous order so thanks for that. I will say that this store's customer service was great. However, Chatime's online customer support is horrible.

Customer service is a joke. Ordered 10 drinks on ubereats they didn't have enough pearls so 8 of the 10 drinks had no pearls. We ordered double pearls in some. No refund, they just wrote no pearls on the cups. Then tried to get in contact with them and they were closed. Tried to contact customer service and they literally said 'next time go to the store' as if the store wasn't closed. They really don't care about their customers. Really disappointed as we always...

I'm absolutely disgusted. I went in there today to order a tea I opened up my app and I saw they had a new flavour it was apple bircher so I asked the girl at the register for this new flavour she looks at me dumbfounded then grabs my phone and shower another worker do we have this to my disappointment I was told they dont have it.... then I asked for an earl gray tea. The girl at the cash register completely ignored my order while I'm waiting for any acknowledgment she steps back and starts making other peoples order with the rest of the staff while I'm still waiting. This I found to be extreamly poor customer service. I walked out completely disgusted at how rude this...