As I’ve been coming to Crown Towers for more than 20 years it was sad to see the recent changes; It’s as beautiful as it was, yet the below changes have delivered a severe quality drop in its guests experiences. For me; it’s time to find a new home in Melbourne for business trips.

Room furniture worn down. No replenishment of the mini bar or fridge. (stayed 4 nights) Remotes were difficult to use, tech support to use Chromecast was not proficient with its staff.

Crown Spa. No ability to sit on day beds, without a $90.00 charge, which gives you 2 juices or local Prosecco’s. They were roped off, and as a week long guest, these have been part of the reason I book this recovery between meetings. No menu poolside. A cold selection of a salad and wrap, which used to be a full menu that was brought to the spa. Post booking 2 treatments a huge disappointment, and logistically now impossible for me to book my business clients for a treatment and meal in a stunning setting. Poolside beverage menus were not stocked to give coconut water, and sugar filled juices were the options offered post guests spending hundreds on treatments, what a disappointment!

Conservatory Probably the worst service, a manager abruptly asking me to leave at 11. Its service will give you a 1 hour limit for your breakfast. As a business guest, Clients join me and this time restraint gives scarcity to the experience. Sharing a meal over a 1 hour timeframe not ideal, then told that there is only 1 hot drink per guest provided within the package. No hot water and tea coffee station provided - another huge disappointment.

Crystal club is priced at an additional $165.00 per head per day, which overcomes hot drinks and some space for business hosting, yet means you are bound to the hotel for its 3 sessions a day. Much better for a hot cooked custom breakfast.

So many memories here of years of family memories. I hope the feedback is taken together with those that I am sure share the same sentiment,

Please revisit your changes team. I hope that guest satisfaction and service are important to your brand values.

Terribly sorry to share these profit changes are changes that will mean families like mine will not be returning.