Lucky Chan Restaurant — Restaurant in Melbourne

There is a certain expectation that comes when you book a restaurant within the Crown complex. The expectation is that the food and service will be first class. There are always exceptions to that rule and Lucky Chan is definitely one of those. We booked well in advance for our Mothers Day lunch and we were a group of 5. Upon arrival for the 11am Yum Cha sitting the place was packed.....but we were welcomed professionally and seen to our table. Now I won't put too finer point on this given current international tensions, but we were clearly seated in the 'Westerner's Section'. We passed another area to our left that seemed exclusively non westerner, if you get my drift. Odd. But as the lunch unfolded my concern was that our section did not have the pick of the waiting staff. We ordered 10 dishes from the Yum Cha menu. Only 6 ever arrived. It was chaos. Every single waiter who entered our area looked at our order docket (assuming they were looking at the table number?) Then they would wander around aimlessly from table to table looking at each docket and then wander off. Minutes later another waiter would repeat the process with the same dishes in hand. There was one waitress who literally did not put one dish on any table. The consequence of course was a lot of frustrated patrons and a lot of cold dishes sent back to the kitchen. In the end we complained and a more senior waiter literally went to the kitchen to return with our missing dishes. The table next to us would have sent a dozen dishes back. It was a shambles - and service like I have never seen within the Crown Complex. The food was good but the service was appalling and really took the shine off what was meant to be a...

Broad daylight robbery!

We recently dined at Lucky Chan for yum cha, and while the atmosphere and environment were delightful, with a beautifully designed interior and layout, the food left much to be desired. Unfortunately, it was very average. The soup we ordered was particularly disappointing, with an overpowering burnt taste. To their credit, the staff did not charge us for it, which is the only reason I’m giving a 3-star review for service.

The pricing, however, was exorbitant. We spent $350, and the cost of drinks, especially tea, was unreasonably high. Tea is charged per person, which means that while a single diner might pay $4–$5 for the same teapot, a group is charged extra simply because more people are drinking. This felt unnecessary and excessive. Essentially, you are paying for extra mugs. Additionally, we ordered a Coke with ice, but the waiter forgot to bring it altogether.

That being said, this is Crown, so premium pricing is to be expected. However, Lucky Chan, if you are going to charge such prices, the quality of the food must match. Currently, it feels on par with shopping center Chinese food, which is unacceptable for the cost.

For comparison, we recently dined at Ging Thai, which is conveniently located near Lucky Chan. It was not only much cheaper but also far more delicious. If you’re looking for high-quality Asian cuisine in the area, I highly recommend giving Ging Thai a try instead.

Also, only visit this restaurant for the bathroom experience. Very clean and also the piano playlist was good 🤣. Only reason to visit stayed there for a solid 30...

Awful service with no apologies! Tonight we went out as a family for dinner being NYE. We arrived at 6pm, sat down. Ordered our meals at 6:10pm and STILL WAITING FOR OUR FOOD AT 7:30pm meanwhile watching people who were seated half hour after we arrived, eating their meals. Despite multiple questions on my part asking where is our food and eventually complaints, the manager kept saying “5 minutes!” Half our food FINALLY arrived, but now, one member of our family was eating whilst we were still waiting for basic Chinese food like beef and black bean to arrive. By the time it arrived, our rice was ice cold! This place DID NOT OFFER discount or replacement warm rice for the inconvenience and the fact they very clearly forgot our order. Will not return to this restaurant. Our bill was $265 for 1.5 hours of inconvenience and bad service for a family of 2 adults and 1 child. Very basic, non extravagant Chinese food shouldn’t cost that much. Portion sizes were awfully small, cocktails hardly had any alcohol in them and they cost $22 each! Avoid, spend your time and money elsewhere where you will receive better service, larger portions for your money and most importantly, a happy experience for your family at any other establishment. The manager at Lucky Chan did not seem to care about us and only focused on the large Chinese family at the table constantly ordering copious amounts of seafood and shell fish. They serve the dollar, not...