Metropolis Events — Attraction in Melbourne

Metropolis is undoubtedly one of the most stunning venues in Melbourne, and it’s hard not to have an unforgettable night here. Weddings these days can cost a fair bit, so be prepared to spend, but in return, you’ll have a celebration that not only you’ll cherish forever, but that will leave your guests talking about it for a long time.

My experience with Metropolis started off a little rocky, as they were undergoing a restructure at the time. I was getting different information from various parts of the team, and due to a busy period, responses were a bit slower than expected. However, in the end, they came through and honoured everything they had promised. My only feedback would be around communication and clarity—there were a few instances where we were given conflicting information or told different things by different people.

We were fortunate to have Natasha as our Event Coordinator. She was fantastic, handling all our requests and ensuring everything ran smoothly. Despite the stress that comes with coordinating such a big event, Natasha was easy to work with and a pleasure to deal with. We really appreciated her efforts in bringing everything together.

But the real standout of the night was the team at Metropolis. They truly made the event seamless, and I can honestly say the night wouldn’t have been the same without their exceptional service. Honestly they pushed my review from 4 stars to 5 stars.

Alex, the Beverage Manager, was an absolute legend. He’s one of the nicest guys you’ll meet, and he and his team provided first-class service all night long. They were respectful and attentive to every guest, and their professionalism made a big impression.

Tess, the Bridal Attendant, was lovely and made sure that everything the bridal party needed was taken care of. There was a small hiccup on the day, but Tess went above and beyond to make sure it was sorted quickly. From the moment we arrived, she was there for us, providing exceptional service.

Lyn , the Venue Manager, also did an outstanding job on the night. She kept everything running smoothly, ensuring that everything went off without a hitch.

Overall, Metropolis provided a truly memorable experience, and while there were a few communication bumps early on, the service and attention to detail on the day more than made up for it. Highly recommend!

Update*

I downgraded to 4 stars due to the communication. I was contacted about a clean up bill for a...

Amazing venue, view, location and so on. But poor management and staff that have absolutely no compassion or consideration for peoples personal circumstances.

We had our wedding booked at Metropolis for the first week of May, however due to the passing of my grandfather in March we were left with no choice but to cancel the wedding, at this stage we had paid $16,315 for deposit to secure the venue for our date, as per the contract terms which is non refundable.

I then contacted the sales manager at the time, Kirstin Butterworth and advised her of the death in the family, that we would unfortunately need to cancel due to our personal circumstances and discussed with her the potential possibility of a refund or partial refund, she advised that any sort of monetary/ cash refund was completely out of the picture and the best she could offer was a credit to postpone our wedding to our later date (up to 1 year). I lost hope and stopped contacting Metropolis as we had more serious and personal circumstances to deal with.

Earlier this week I contacted the General Manager - Phillip Williams seeking a resolution and possible assistance, as his position within the organisation is somewhat higher up on the hierarchy. The only thing he said he could offer was a 50% credit amounting to $8,157.50 to rebook at a later date and forfeiting the balance of $8,157.50 - an offer less generous and considerate than their original offer.

Whilst I understand Metropolis is a business and too have expenses, they have shown no compassion or consideration for our personal circumstances with the loss of my grandfather as well as losing close to $40,000 as a result of the wedding cancellation.

I reiterated to Phillip our circumstances and asked that he reconsider and speak to his superiors, to help relieve my financial loss and burden by refunding 50% of my deposit whilst retaining the balance 50% to for any business expenses/ losses Metropolis may have incurred but I was left with nothing.

Unfortunately, we would have loved to have our wedding at Metropolis, but due to our misfortune and unforeseen circumstances it had to be cancelled and the awful dealings with Metropolis has definitely left a bitter taste in my mouth, also feeling hopeless and have lost faith in humanity.

Do...

There are simply not enough superlatives to describe our experience with "Metropolis" and their magnificent team who helped us host (what many of our guests described) as the best wedding they had ever been to! This was the third attempt to hold our Wedding due to covid lock-downs, and dealing with another event space which was nothing short of a nightmare......then at the suggestion of a friend, "Metropolis" was offered as an alternative, and from the MINUTE we made contact with them, the experience was nothing less than phenomenal. Natasha, Angela and the team were the most professional, thorough, friendly and supportive event managers we have ever worked with. From our first meeting at the venue, the many conversations we had leading up to the wedding and the actual day itself, nothing was too much trouble and we were treated like VIP's throughout the entire process. The girls became our friends and we always felt we could approach them with any question at any time. We loved being able to attend the special function for up-coming brides and grooms prior to our event which showcased the many possibilities Metropolis had on offer, and gave us an insight of how a wedding might feel. We were so grateful for the advice, support and flexibility we received when making choices and on every occasion we felt 'listened to' and able to make choices to suit us and our own personal style. At no time were we pressured into anything we didn't want, but rather supported in every decision we made. The actual day was superb and went off without a hitch. It was everything we had dreamed of and more. Glamorous, relaxed, sophisticated and fun!......the food, cocktails and drinks were first class and the Fromagerie table and Crostoli cart were a 'hit' with our guests and added to a truly memorable occasion. Quite honestly, the saddest part of the process was when everything was over and our regular chats came to an end. However, because of our wonderful experience, we are now looking to hold future events at 'Metropolis' which we are looking forward to immensely. Thank you again the fabulous Natasha, Angela and Team, Simone and...