mycar Tyre & Auto Chadstone (Carpark F) — Attraction in Melbourne

It's unfortunate that I have to downgrade my previous star rating. I was really happy the first time I went there as Evan did a great job and he seemed friendly too. But my second time going there was a very unpleasant experience for me especially with Manager Marten. His first impressions were not a good one as his voice tone was quite impolite and he did not exert much of any friendliness. His overall interaction with me was unfriendly and passive aggressive.

I was there to have my tyres changed and I additionally pointed out to him that I suspect some screeching noises coming from my wheels or underneath my car. He quickly dismissed my concern on the screeching noise saying that it could be normal for it to happen. It wasn’t a rest-assuring and helpful response. I expected him to say that he would look into that and see if there was a problem anywhere.

They have an interesting process there. First, they will send you away to assess your car, and then they will call you again to leave your keys with them and send you back again so that they can start working on your car. After I was sent away for them to start with the job, I was sent a text message a few minutes later that the job was complete and my car was ready for pick up and another text message requesting for payment. When I went back, they seemed like they only started with the job. I don’t know why Manager Marten asked me to come back to collect my car. I did not mind waiting at all in the first place but why falsely tell a customer the work is complete only to come back and find out that they are still working on the job? Anyway, all this did not really frustrate me as much and wasn’t worth for me to give feedback about.

What really upset me the most was when the job was complete, there was no communication with me at all after that. They completely ignored me from that point. Last time, Evan highlighted to me the issues he resolved for my car wheels and also left a vehicle check list in the car. He also pointed out other issues in my car that needed my attention. That was great of him. This time, they did not bother telling me what things was done in the car or most importantly, telling me if there were any issues or faults in the car that needs attention. They didn’t even bother telling me on how to make the payment. There was only a text message with a link for payment.

I didn’t feel well treated and wanted to leave quickly after making the online payment. I looked inside the office for Manager Marten to confirm the payment was received. But there he was pretending to be very busy having an endless conversation with his colleague unbothered that I’m waiting for my car keys to leave. I kept looking through the glass for like a minute hoping they would see me. When I had enough, I knocked on the glass wall and told him that I have done the payment. Manager Marten just gave a nod without saying anything and went back to his very important conversation with his colleague. It was quite a rude attitude towards a departing customer. Ironically just beside the key box, there is a flyer requesting for customer reviews on Google.

I left from there unhappy and disappointed. I could still hear the occasional screeching noise coming from underneath my car as I drove back home and still had a strong feeling something was not right. When I reached home I took a look myself underneath my car. I found out that my engine splash shield was hanging loose in the front part and almost touching the ground. This was the ultimate point of my disappointment. I’m pretty sure they did notice it while replacing my tyres, but instead chose to be negligent, uncaring and unbothered to at least let me know. I have since had the engine splash shield fixed with a different mechanic who only took a few minutes to have that job done.

It's strange to see the company encouraging customers to review them on Google when the manager at this service centre does not understand himself what good customer service really is all about. It doesn't seem they are serious about...

My mate took his car here. He was told it was a lemon. They kept his car for 5 weeks over a period a 6 months. I am pretty sure they sabotaged his car. Probably extracted good parts for dodgy parts (or patched parts) and week after week, problems would arise, only after taking the car here. It was driven for a year and a half until it had an issue. Apparently my mates car has an invisible 5th wheel! He was charged for 4 wheel alignments. 4!!!!! $10k in, and my emotionally exhausted and deteriorated mate called head office.

They told him to take the car back to Chadstone to have it repaired free of charge. Can you believe that! Take it back to where your car was sabotaged, and once again, in good faith: leave it with us!!!!!!!

After Michael basically told my mate to get stuffed, for the second time , the car was towed to another centre and ''repaired'. My mate was given a free hire car, and a week or so later his vehicle was returned to him, 'repaired'.

Why would centre management go above and beyond 'free of charge' unless those at Chadstone (YOU ARE COMPLICIT IF YOU ARE AWARE OF SUCH INSIDIOUS CONDUCT!) had conducted themselves in both an unprofessional and untrustworthy manner???

My mate deserves financial compensation. If it were me, I would have taken up legal counsel, had an independent party verify all mechanical works that were supposedly done were completed.

My mate kept returning because he knew nothing about cars and he trusted this mob of thieves. He didn't assert himself: Michael bullied him into decisions and set him up for a fall. If there were tighter regulations and more franchisee oversight, people like this flog wouldn't be operating under the 'Mycar' banner.

TAKE YOUR VEHICLE ELSEWHERE.

I AM PRETTY SURE THEIR REVIEWS ON THEIR WEBSITE ARE FABRICATED.

9.2 average for a franchised auto mechanic company?? THINGS JUST DON'T ADD UP WITH THIS MOB.

The only thing that will add up are you invoices,...

Terrible experience! Poor mechanic skill and "Computer to be blamed" is a great excuse to explain their incapability. Would have given 0 stars if could! A week before, my car was down on the road due to the battery flat. RACV was called and advised the problem is the alternator instead of the battery. So I went to this Mycar Chadstone, where I used to get the car serviced. Specifically, I told them to check the alternator and get replaced if needed. The mechanic checked quickly and advised, "There's no issue with alternator; a new battery is needed." So I paid for the battery and booked service in a week time. When I drove, the battery sign still flashes from time to time. So I told the counter this issue and aks them to check when get service is done. You know what! Now the counter staff told me "The alternator has a problem and damaging the battery. So you need to get a new alternator! " and the quote is much higher than RACV mobile service. Naturally, I made a complaint about the mistake they made at the first time and wondering whether the battery was replaced unnecessarily. He advised that "Last time the computer checked alternator was working. Nothing wrong." "Your battery money wasn't wasted." If "computer" to be blamed for poor diagnose of the alternator, how does he know whether the battery should be replaced or not? He is not apologetic for such a mistake. Even when the customer already pointed out the issue. If such a thing happens in the hospital, people will be getting killed. As a customer, knowing little about my car, I felt being ripped off in a "friendly" way.

There's no way I'll be their...