Snap Fitness 24/7 South Perth — Attraction in South Perth

Very bad experience at this gym ! I've been to several, but this one is by far the worst !

We came in using the $4 per week offer. We clearly stated that we would stay for one month only, meaning we should have paid just $16 in total. At the front desk, we were told “Yes, that’s fine.” We paid for our access badges and asked when they would be refunded. They told us we would get the refund when we left, so everything seemed good. We signed the contract, but were shocked to later find out that there was a 30-day notice period and that the badges were non-refundable.

This is unacceptable. Yes, we signed the contract, but only because the front desk staff were supposed to explain its terms. not LIE by telling us we’d be refunded upon returning the badges and that we wouldn’t be charged more after our intended month. This is outrageous and completely unprofessional. That’s why this one star review is fully deserved. this place only cares about making money, your wallet is all that matters to them.

On top of that, the gym is ridiculously small and barely has any equipment.

Do not trust what the staff at the front desk tell you. They’ll say everything is okay when it’s really not. There are much better gyms out there. don’t waste your time on this one!

Since we can’t reply to your comment directly, I’m editing this one to respond.

Being a "French tourist/visitor" is not an excuse. We understand English very well. However, when your staff deals with tourists/visitors from another country, it is generally recommended to clearly explain the terms of a contract, especially when we ask very clear questions and only receive vague replies like "it's OK" without any details. Otherwise, it's taking advantage of the fact that we are tourists/visitors to sell us something we wouldn't have agreed to. Rest assured, had we known all the details, we would never have signed up.

You must not have much to do during your day to be so invested in spying on your clients, however I say thank you for being a good spy, but our return wasn't due to hesitation,it was due to the POST OFFICE. The explanations we received there seemed clear because we asked questions. This "7-day withdrawal period" was never mentioned.

I never mentioned any problems because there were none before the cancellation of the subscription, as agreed with the manager on the very first day.

Once again, you didn't understand that we are simply asking for a refund of the two $79.99 badges, as we were told at the end of our subscription. The $16 x2 subscription is what was explained to us and what we AGREED to.

You tried to explain that you simply did NOT WANT to refund us.

At no point did we intend to use the gym for free. We followed the sign saying $4/week and knew it would be $16 at the end of the month, which is normal. We used it, we pay for it, fair and honest. But misleading us by saying we’d get a refund for the badges at the end of the month, that's dishonest.

As the owner of the agency, it is your responsibility to ensure that your staff clearly explains the terms and conditions of the contracts. Otherwise, you end up with comments like this. And if you look closely, this isn’t the first comment pointing out a lack of clarity in your contracts. So in good faith, perhaps you should be looking more at your staff than the comments. and a commercial gesture on your part would be appreciated for future customers, who will no doubt leave similar feedback if your staff continues to give misleading information. I think that when several comments are saying the same thing, that the contract is unclear, it means there is a serious communication issue from the staff, and it's time for some self-reflection rather than denial.

The equipment is great, the problem is the space. The gym is very small. Again, you're missing the point.

You took advantage of a lack of knowledge through omission to keep our money. Now future customers will be warned. Words disappear, but written records remain.

Discussing this further will not bring...

A LITTLE DODGY AND NOT TRANSPARENT. CHALLENGES NOT HONOURED IF YOU WIN A FEW MONTHS IN A ROW-since cancelled

I’ve been a bit confused and would really appreciate some clarification regarding the monthly challenges. I was kindly advised by the owner to try another gym, but I wanted to mention that I reached out to Hollie (the manager) on two occasions about the challenges and didn’t receive much information beyond being told "someone else won." I was hoping for a bit more detail, especially since the board had only my score listed for the female category. As the winners receive a discount, I’m just trying to understand how the process works and why there aren’t any details shared, like the winning score or when a video was submitted. For example, there were no details on the board for November 30th, 2024, in the afternoon, so I’m unsure how to compare. I also asked Roy (a staff member) the week before if anyone had completed it, but they weren’t sure either. The owner mentioned that they didn’t wish to explain the scores, so I’m just looking for some clarity to better understand the process. Thank you so much for taking the time to consider...

Good for beginners, great value if you use the classes.

(Edited Review)

I came back and gave the gym 5 stars (initially gave 4) after trying a couple other snap fitnesses - the classes at this gym are significantly better, well thought out and amazing value for money. The gym culture here is also really great (compared to what I’ve seen at revo and golds as well). I started at this gym as a complete newbie and gained plenty of tips on my form from some veterans who were extremely helpful!

They only have 1 smith machine that gets pretty busy, no assisted pull up machine, there are too many rowing machines that don’t get used and they don’t have a chest fly machine meaning if someone wants to do one they will use both of the only two cable machines.

If you are new to the gym, value a supportive gym culture and love classes this is exceptional but if you prefer to keep your head down and value equipment above all else you won’t...