Bankstown Central — Attraction in Sydney

It took me some time to really think about this review. It is my local shopping centre so I wanted to really be fair with how I shared what I am about to. But I think I was considering staffs feelings more than my own experience I had had. I will give a three stars for the positive experience I did receive in relation to the incident but I also am not impressed with a few things that have stuck with me and moving on a year later no improvement has been made. When I was 6 months pregnant I was attacked in the parent room by a drug addict who was walking back and forth and screaming at people. At that current time I was using the rest room and also had my 2 year old toddler with me. I saw her through the stained glass hanging around outside my door and was scared to come out. To get right to it she ended up threatening me and grabbed me and assaulted me leaving me with bruises all over my face including a very black eye, I also had to grab her and throw her outside by her hoodie in hopes a camera outside would catch her and someone would call for help…. because I was scared she was going to hit my stomach or attack my son. Now when I had turned around while screaming for help inside the parent room (before I made it out the doors) there was a gentleman from centre management with a shaved head and glasses. I always see him walking around. He was there at the door and walked away and didn’t bother to call security or intervene, I had a screaming and crying toddler and I was noticeably pregnant. Problem number 1. Problem 2. No working cameras to protect vulnerable people including mothers who may be on their own with children or elderly people (in the corridor. Only working camera that caught the face of my attacker was outside the whole area covering all the entries of the toilet) third problem. When I was upstairs at centre management shaking and crying terrified of what had happened on the phone to my husband telling him what had happened AS ANYONE NATURALLY WOULD a lady with a hijab had the disgusting hide to come out and say to me not to be talking to my friends about what had happened… in a very judgmental way! How dare you!! The problem is now, a year later is that people are still just hanging out in the parent rooms. Teenagers coming in taking up the seats breaking the doors charging their phones… other people coming in to sit down and have a break and sit down. I find myself nursing my baby outside of the doors because I am too scared to be ina closed environment or because their are no rooms available or I don’t nurse at all if I am feeling unsafe. When this incident happened you ensured security would be up patrolling the parent rooms and that people would be kicked out if they did not have children.. and if anything it’s a lot worse than what it was a year ago. This is creating another risky environment for another incident to happen to another mother or/and child. The positive about this situation is that the security who looked after me were incredible and actually took care of me. Staff followed up with me through the next couple of weeks to make sure that I was holding up okay and I appreciate that. Please make the environment safer for vulnerable people.

Can’t even keep the area safe for parents and children! Apparently they patrol to make sure no one is ho shouldn’t be on here are in here… but every time I come there is new damage done! Put some cameras outside the door and keep vandals and drug...

Bankstown Central Shopping Centre is a bustling retail hub that caters to a diverse community with its wide range of stores, dining options, and services. Conveniently located in the heart of Bankstown, the centre offers something for everyone, whether you’re there to run errands, enjoy a day out, or find the latest fashion trends. Its vibrant atmosphere and variety make it a go-to destination for locals and visitors alike.

The retail mix at Bankstown Central is impressive, featuring major department stores, popular fashion brands, and specialty retailers. Whether you’re after clothing, electronics, home goods, or gifts, you’ll find plenty of options to suit your needs and budget. The centre also has several supermarkets and fresh food stores, making it a convenient place to stock up on groceries and essentials.

The dining scene at Bankstown Central is another highlight. The food court boasts a diverse range of cuisines, from fast food to international dishes, ensuring there’s something for every palate. Beyond the food court, there are cozy cafés and restaurants scattered throughout the centre, perfect for catching up with friends or enjoying a quiet meal. Whether you’re in the mood for a quick bite or a sit-down dining experience, the choices are plentiful.

The layout of the shopping centre is well-organized, with clear signage and spacious walkways that make navigating the complex easy, even during busy periods. Parking is generally convenient, with plenty of spaces available, including options for disabled access and parents with prams. Public transport access is also excellent, with the centre located near the train station and several bus routes.

Bankstown Central regularly hosts community events and seasonal promotions, adding a dynamic and engaging element to the shopping experience. From school holiday activities to cultural celebrations, these events create a lively atmosphere that draws people from all walks of life. The centre is also clean, well-maintained, and staffed by friendly and helpful personnel who enhance the overall experience.

In summary, Bankstown Central Shopping Centre is more than just a place to shop—it’s a community hub where people come together to dine, socialize, and enjoy a variety of experiences. Its combination of retail diversity, dining options, and convenient amenities makes it a standout destination in the area. Whether you’re there for a quick visit or an extended shopping trip, Bankstown Central has...

29-02-24 If I could give the management of this place a rating as well I would! I went there this morning at 7am to use the atm and go to coles using the bank level entrances. No DOORS ARE OPEN! How the hell do you expect people to use your "centre" when the doors won't let anyone in!! I didn't have time to check other entrances and this time of day is the only one available to me to get some stuff done!

I know you won't read this as you probably only read the gushing reviews and give yourselves a pat on the back for a "good job" but in my opinion Bankstown Central hasn't been good since it was Bankstown Square and controlling people by locking part of the parking area up? Seems to me like punishing people (like the ones who would use disabled parking!)

Edit : 23/07/21 - Escalator up to bank level has not been working for weeks! Its ridiculous that you get rent from businesses and can't even keep basic infrastructure working for more than a few week's or don't fix it in a timely fashion. I also saw a "security guard" toss a board down to near the loading bay for kmart is, which is dangerous especially if someone was down there at the time! This was earlier in the week. ffs Bankstown Central are run and staffed by incompetent fools (except the cleaners, they do a good job)

Escalator from kmart level to bank level has been out order for a week now. Nothing new there, there always seems to be one or more out of order and calling them vertical transport is stupid.

I tried to wheel a fairly empty trolley (3 bags) up this afternoon and was stopped by a security guard who had just let a heavy pram be pushed up. Ridiculous!

I was told where the so-called lift was but it was not working. Get your act together Bankstown Central you already took seats away and didn't put them all back. Management is joke in my opinion with stuff...