Qudos Bank - Miranda Branch — Attraction in Sydney

Contacted Qudos about their Bunnings promotion on the 28/6. According to their email would receive a reply within 2 business days. Support replied on 5/7 that they did. Created an account, downloaded the app and received my BSB and account details. Deposited $1, received instantly via osko.

Then all the problems started. When withdrawing, the transaction was pending. Next day unable to login into app, was frozen, then received an email on 6/7 requesting further verification of identification, which I believe I provided in the sign up. I sent the requested documents on the same day. Qudos verified me and reenabled my account on 17/7.

I am still unable to withdraw my money to a working bank account and Payid in my name. I have emailed support, who told me to call up. I have called up and am still unable to transfer. The consultant said my recipient account details were wrong, which is unlikely as I have used the same exact details at other banks and they have worked on the same day as of the failed qudos transaction. It is also unlikely that a customer would get their mobile number wrong which even shows the name registered after one enters the mobile of the payID.

Avoid this scam of a bank. Even if it turns out not to be a scam where you can deposit but can never withdraw, the turn around time where they get things done for example look at the dates above which I have provided, to answer a email qudos took 7 days and to verify a photo it took 11 days. Yet to take their clients...

Every time I go to the Hurstville Branch of the Qantas C/U I feel like the teller is doing me a favour.

As slow as anything, asks me for ID every transaction even when I put cash in. Even asked me where I got the money from on one occasion. It was just $4,000.

There are females just sitting in Offices shuffling papers, while the queue to the one teller is sometimes quite long. Time for their customers means nothing. Although they see the queue with people waiting lengthy periods they make no effort to get off their bums and open another teller window.

I roll my eyes in amazement at the laid back attitude of most of the staff at Hurstville - they don't give a bugger about...

Even though Qudos bank has smaller footprint in the banking sector compared to the big 4, however the customer service was received by far much better service than our big 4 bank in Australia. In Sydney they only have 4 branches that makes it accessible a little harder but upon my arrival at the Qudos Bank Miranda, I was greeted by Grant in a welcoming manner and he managed to fulfil all my needs that I was hoping to get it done in a timely manner. The parking is a challenge in this area, otherwise good service and thanks team Qudos bank...