Sorry, it’s an overrated tourist trap. Those that rave about this place don't have much to compare it to. A few families we spoke to mentioned they went there every year or two. I can't understand that logic, but I know people stick with what they know. What we experienced was less than impressive. The rooms need dire updating and repair. Ours had missing bathroom door hardware, relocated towel bars with the old holes exposed, patio furniture falling apart and a clogged patio drain which allowed 2 inches of water to accumulate during a nighttime rain and remain there for days - rendering the patio unusable (see photos). The days were 90 degrees and humid, which is expected. But the room was stuffy, hot and uncomfortable. The air conditioner would not drop the temperature lower than 72 degrees. It was constantly running but never got cool (our digital luggage scale for some reason has a thermometer in it). We would walk in after a sweltering day, shower for dinner and step out only to get dressed and start sweating again. We would wake up a few times per night from the stuffiness. Poolside lunch stands served typical mediocre burgers, nachos, chicken fingers, convenience store-quality salads, etc. Two adults and a 10 year old managed to rack up $80 lunches with only my wife opting for a colorful but mostly sweet drink with barely a hint of alcohol for $18. And although they had water dispensers scattered around to fill personal water bottles, they ran frustratingly warm, had a sulfur taste and I personally don't trust the cleanliness of those things. That forced you (by design, I'm sure) to buy 500 ML cartons of water for $10 each (smaller than a 20 oz bottled water - fleecing at its best). We were easily going through 4 or 5 cartons a day to keep hydrated since it was so hot ($50 a day in water alone!). The more formal restaurants were ok but still over-priced for the quality and quantity. Be aware that every bar, restaurant and food stand you went to had a 15% tip included - but every transaction brought you to a separate screen that asked for your "Tip Amount" (not "Additional Tip"). It took me a day to realize I was tipping 20% on top of 15% already charged. I'll take the blame on that, but felt it was a bit sneaky. We did like the Lagoon Bar & Grill for a better casual lunch - it was much better than the poolside stands, so we went there a few times because of limited options. They were obsessed with pool towel control. They were not luxurious towels, but you had employees standing at every entry making you hand in your towel before entering the hotel. Before we showered for dinner, my wife decided to run to the marina area (part of the hotel) for Starbucks and they insisted my son unwrap the towel from his waist and hand it in before proceeding. My wife said we’re just grabbing a coffee and coming back but the woman wouldn't let us leave. Each pool area didn't have its own towel hut, so you had to walk around searching for a hut whenever you needed a towel. The huts didn't open until 9 am so there was no way of going to the beach or pools with a towel before 9 am. Lastly...I think they are long overdue to leave the paper bracelet days behind. For the price you pay, one would think a higher-end resort would step into the modern age and issue electronic tags instead of having to keep the annoying paper bracelet on your wrist for the entire week and carry your room key everywhere. Much of my review was negative, but it wasn't a horrible trip. The beaches are beautiful, water crystal clear and it's family friendly. If you’re a couple, there's way better choices - this is largely for people looking for pools and water slides. I can only guess this place appeals to much of middle-America on their all-out big-bash, rack-up the credit card even more, guzzle watered-down drinks, I don't care I'm on vacation woo-who type of people. We felt fleeced after a week and weren't even wowed by the place. I know I'm in the review minority - but that only proves my point about most people having nothing else to compare the place to.