Pros:

• The oceanfront views were breathtaking. The resort’s location on Paradise Beach provided easy access to the water and stunning sunsets.
• The staff is friendly and professional from the front desk to the lifeguards.
• The resort is clean and immaculately kept. It’s almost a brochure come to line

Cons:

• Aquaadventure water park is very nice, but useless. We spent most of our afternoon waiting in line for the rides.

• Coffee: Starbucks is available. This is a great amenity except in the morning at prime time. The line extends outside the door into the lobby. The Reef offers coffee as an alternative, but charges extra for this. This seems rather excessive since "The Reef" charges a $70 daily “resort fee” which does not include the coffee or breakfast, for that matter. Towel service is a $12 charge. Pretty soon it felt like anytime you needed them, a charge was added to your bill.

• Inefficiencies in Personal Assistance: Many tasks still require personal attention, such as fixing hotel keys that frequently malfunction or even just checking your dining plan balance.

Once you understand how fast the meter is ticking for the privilege of staying here, it really takes away from your enjoyment. I understand that Atlantis is in debt, but this is ridiculous.

Harassment and Bullying: Shockingly, my family and I were subjected to harassment and bullying by two teenagers staying at the resort. Their behavior was unacceptable, and it ruined our trip. At one point, the two were banging into our door and terrifying my wife and two small children. To my dismay, the hotel staff were of no help.

Lack of Response to Complaints: Despite multiple complaints and reports, our requests for a room change or extra security were not heeded. We were told a room was simply not available to switch to.

Security Concerns Ignored: Shockingly, our bullies lived on the same floor and their parents/ guardians were never around. Our security concerns were NOT addressed, despite numerous calls, complaints and reports. Security personnel later confided that these two were known problems (yet nothing was ever done, of course). Because security was not present and our rooms were not switched, I ended up taking matters into my own hands when the harassment got too far and getting arrested while protecting my family. I spent the first night of our family vacation in Bahamian jail. This could have been avoided had the management either switched our room as requested or provided extra security on our floor.

Arranging for babysitting services is needlessly complicated and time-consuming. Due to the additional legal proceedings, two babysitting sessions were required at great expense. A room service charge was also required as my family was confined to their room for safety on the second day. $80 for a light breakfast for a mother and 2 kids is ridiculous, especially since it was required.

My family was relocated for a night after I was arrested, of course (it seems there was a room available after all). Over $3000 in legal fees were incurred as a result.

Conclusion: In summary, my trip to The Reef at Atlantis left me feeling frustrated and disillusioned. This was my first vacation in 6 years and I was disappointed that the Reef, while pretty is simply not able to provide a very basic function of security of its guests so they may relax and enjoy their stay. Management was made aware of our plight and still refused to lend assistance. Do yourself a favor, and stay very far away.