I hate leaving negative reviews but I have to rn. Went last night for my birthday in below freezing temps with my kids to do something memorable and show them VA, MD, DC from above. First thank you to the lady at the ticket booth for taking care of us so quickly. The two guys working at the entrance of the wheel absolutely terrible service. As the winds were gusting up to 30 mph in 30 degree temps I took my 5 year old and 2 year old and ran to the front but apartently where we entered was VIP (which is the same and only entrance for the wheel). When asked if we were VIP I responded no and he said we’re gonna have to have you go around the other way. Mind you, freezing temps, cold children, my birthday, and for us to end up IN THE SAME SPOT. So ofc I was frustrated & asked what was the point of that with no one else even trying to enter the wheel but us & how there wasn’t a line and he couldn’t give me a response. It’s one thing to ‘do your job’ and it’s another to inconvenience people in freezing cold temps. They had heated lamps where you wait by the entrance which were not in use when they surely could have been. The air inside the capsule was blowing nothing but cold air. Overall not a good experience. I planned on coming back in February to spend $400 on their gender reveal but after last night absolutely turned off and won’t be back ANY time soon. As someone who works in customer service I would never inconvenience my customer to end up right back in the same spot. Paying for this experience with poor service in freezing weather has completely turned me off.