Fogo de Chão Brazilian Steakhouse — Restaurant in Oxon Hill

UPDATE: The customer outreach team left a reply on this review to which I followed up on. They asked me which location I had visited, and I replied. It has now been 2 weeks and they still have not responded to my email. The customer outreach team obviously does not care about the guest experience but rather prefers to maintain the facade that they do. Laughable.

Original Review from 3 Weeks Prior: Came here for my birthday dinner with my partner and wish that I hadn’t. The food is good but service lacks from some of the front of house. It seemed as though we had two servers throughout the night, Jossany and a man. I had arrived about 5 minutes after my partner and within 2 minutes she visits the table. Her first words are “do you want anything else to drink?” She doesn’t say hello, my name is…, happy birthday, or anything remotely resembling a polite greeting. I tell her that I haven’t had a chance to look at the menu, which was obvious considering it was untouched on the side of the table. When I chose a wine, the male server was the one who assisted us. He was very polite and prompt. The dining experience was nice and the meats were delicious. The temperature of the meats was always different though, sometimes medium rare and other times medium well. About an hour and 15 minutes to 1.5 hours into dining, Jossany comes over with a check in her hands and asks if she can get us anything else. It’s very rude to present the check to guests when we were clearly not finished and our plates aren’t cleared. My partner gets another drink and then she cleared the plates from the table. My birthday dessert comes out shortly after, a delicious crème brûlée. She doesn’t bring out spoons so I look over to her expecting her to get the hint. She sees me and comes over with the check again. I tell her that we don’t have spoons and she says “oh.” No apology or anything. She grabs forks and asks us if they are okay. Obviously not; you can’t properly eat a crème brûlée with a fork. She brings the spoons and we enjoy the crème brûlée. When the check comes back around and my partner pays, she forgets to put his card in the checkbook and doesn’t realize until we say something to her. I, myself, am a server. I am also human and understand that mistakes are made. However, this experience was had purely because of a lack of care or even experience. I unfortunately won’t be coming back or recommending...

I've been to this location last year and had an amazing experience. This time around, I can not say the same. I made a reservation with several requests, including that it was my mom's birthday. We got there, and were told that we would have to wait at least another 20 minutes to get the table requested. We decided not to wait and take whatever was available, since it was already crowded.

Got to the table, and the server was unfriendly. She clearly didn't see any note that we requested the best of Brazil special, or that it was my mom's birthday. I told her that we wanted to do the best of Brazil and she walked away with out going over the drink menu. Someone came by and tossed a bowl of bread on our table (which was never refilled the entire night). After we can from the salad bar, the menus were removed, so we had no clue on what drinks to order. I eventually asked another server for help (she was nicer than the other one) and she got us our drinks. The food was okay - in consistent. The sides came out when we were half way done with our meal. During our experience, the original server came to check on us once and at that point, we were almost done eating. I never got the birthday dessert for my mom, as I requested when I made the reservation.

I requested my check from a 3rd server and he charged me $100 more than I should've been charged! I got up and walked over to him, since finding help to come to the table was so hard all night. I told him that I was overcharged, and he grabbed the bill out of my hand and asked someone else standing there to fix it. To top it off, when I got to the restroom, there was a line of 5 people waiting to get in. To our surprise, it was two staff members chatting away loudly on their phones, not caring about the paying customers in line. We waited 15 minutes to use the restroom, as only 1 of 3 was available to be use by customers. The restroom was extremely hot and lacked ventilation.

Overall, my experience was extremely disappointing. I've never been treated this way or had such a terrible experience at any of your chains. What is the point of making advance requests, if none of it will be done? Your servers seriously need customer service training. My mom didn't have a great...

Fogo de Chão is at the National harbor Maryland location is an extraordinary dining experience that leaves a lasting impression. From the moment you step through their doors, you are welcomed with warm and attentive service that sets the stage for an unforgettable meal. The staff is not only professional but also incredibly knowledgeable about the art of Brazilian churrasco, and they are more than willing to guide you through the dining process.

Armando's (GM) exceptional leadership as the general manager at Fogo de Chão truly stood out. His attention to detail, commitment to customer satisfaction, and adept management skills created a seamless dining experience. Under his guidance, the restaurant thrived, making every visit a delightful and memorable culinary journey! Maritza and Amiya were truly exceptional waitresses who provided outstanding service during our visit. From the moment we were seated, their professionalism and attention to detail were evident. They went above and beyond to ensure that our dining experience was nothing short of perfect.

Their knowledge of the menu, including recommendations and explanations, was impressive. They made us feel welcome and at ease, and their friendly demeanor added to the enjoyment of our meal. Maritza and Amiya were attentive to our needs, ensuring our glasses were never empty and our requests were promptly fulfilled.

The highlight of Fogo de Chão is undoubtedly the succulent and perfectly cooked meats. The variety and quality of the cuts they offer are exceptional. The tableside carving by the skilled gauchos is a show in itself, and they ensure that you receive each piece to your preferred doneness. The meats are incredibly flavorful and tender, and you can indulge in as much as you desire.

Fogo de Chão provides a dining experience like no other. Their top-notch service, exceptional meats, and a well-curated salad bar make it a place where every visit is a memorable celebration of flavor and hospitality. Whether you're a first-time visitor or a regular, Fogo de Chão consistently delivers excellence, making it a must-visit for anyone seeking a remarkable...