Crash Crawly's — Attraction in Coquitlam

Filthy, unfriendly staff, and predatory business tactics. Hard to blame the young staff who work there as instructions and tone come from the top, and staff need to be trained properly. Customer service has plummeted since covid, and this is a prime example. It's far from $22 per child... It's $22, plus an adult must stick around (an extra $6/), no in and out privileges, no outside food) they try to force feed us their deep fried crap), if you want to do the Ninja course an extra $10 per game, plus a mandatory $7 for socks and RFID. $22 per child goes to $50 pretty quickly.

We had a soccer game at 12 so wanted to go for 1.5 hours in the morning and 1.5 in the afternoon but were told, 'that is not company policy', and when asked why the employee/manager laughed in my face. Yes, he actually laughed in my face, and repeated himself. Very uncool. A cash grab. There is a maximum 4 hour stay. Do they check? No. Perhaps you should drop your child off and leave and return (with or without kids) and just not tell them. But that's not my style.

The management SHOULD put the prices and rules on a sign at the front for all to read and understand. Instead, we need to ask (or be told) each point, making the clients look dumb and the employees look greedy and stubborn. It STARTS with management, and they SHOULD do better. It's not like we'll go to the place down the street. You have an attentive audience. Inform us so that we don't vilify your young staff. They don't deserve to be told they are unfair. And clients deserve to know the truth without having to ask 20 questions. I'd imagine some (potential) clients would not be happy and would become upset or mad at the young employees, for management's poor communication

Management- you can, and should do better to prevent your employees from being 'harassed'. It's your silly policies, not theirs. Don't make them your enforcers.

Update: yes, I own and operate a business. We are customer focused. Parents and our kids are your clients, but parents pay. I give my business to businesses who listen to their customers and treat them well. I encourage more people to patronize companies that treat them properly. Doesn't matter that my kids were happy. I was unhappy. And I did not 'demand' special treatment. I asked why your business policy did not allow me to stay for 1.5 hours while my kids play, take them to soccer, and return for another 1.5 hours, and was told that I could not. I still do not understand why not. You can make whatever policy you want, but management and staff should be prepared to explain them. Questions are ok. Rudeness is not. I am not rude for asking, and my tone was friendly and curious. The response I got was not.

Management and ownership need to understand that reviews are meant for clients to share their experiences, and in some cases the businesses will listen and improve. It sounds like you aren't going to make any changes, and clients should have the opportunity to know this.

I'm not going to change my review because you feel entitled for me to change it. I am not a troll. I am a kind parent who likes to be treated with a...

Before you read my review I have noticed that the owner replies to the negative comments and basically denies they do anything wrong. You can not get away with lieing and saying I am making up what happened. I will make sure people know how horrible my experience was so they don’t waste there money and get treated the way I did.

I have had the worst experience with them. I was planning a private party and they wanted to change the time to 7pm instead of 6pm and this was after all invites were sent out and I confirmed the time with them twice (once in person and once over the phone) They also took my full deposit. No one said to me that they need to confirm the start time before taking the full $400.

I tried to work with them but the assistant manager was very very rude to me on the phone and made me feel horrible. I told her that starting a kids birthday at 7pm is very late when I was told 6pm. The issue I have is that she didn’t care and started to be very rude to me. It ruined the experience of planning my daughters 2nd birthday. Then when I asked them for my money back I had to call them about 4 times and they said they would do it by the end of the day but I never received anything until I called back multiple times. I also asked them to send an email confirming that I will get my money back and was told no. I can’t believe after the way I was treated they were not giving my $400 deposit back right away. I had to stay on the phone to make sure they returned it. It was very stressful and I hope no one has to deal with them.

I usually never write reviews but this needed to be done. If I had the option to give no stars I would. Please do not book with them as there customer service is horrible and they ruined her birthday as I have no venue .

The worst part about this company is they can not take accountability that they make mistakes which is why the owner replied how he did. Admit you made a mistake to be better, STOP BLAMING THE CUSTOMERS and just so you know places are already booked for March. I can also show emails that I sent that got ignored by the company, there turn around time is horrible and they don’t even call you back. After reading your reply I am even more upset and can’t believe booking a happy event can be ruined by mean people.

The owner made a comment below saying comments like these get blown out of proportion, which proves that they can never admit they are wrong. If they don’t take negative comments seriously they will...

0 stars. Over 72 hours and no response from crash crawleys management team regarding the injury i endured during my visit on October 3rd. This was my first visit at crash crawlys , my friend and I decided to take our kids for a play date. Upon arrival the first red flag was the lack of cleanliness, there were 6 old socks laying in the ball pit area. The staff members were unapproachable and unresponsive. During our 2 and half our stay not once did we see a staff member walking around to ensure the safety of the children or cleanliness of the facility. Instead they sat at the desk and chatted the entire time. Red flag #2 - Neither of us who had toddlers were given any sort of instructions or waivers to sign. I have been to many play centers and as to my recollection a waiver is almost ALWAYS required due to compliance and safety for both the customer and business. There were no signs around or near the slides advising age restriction. The slides are super unsafe, as my friends 2year son experienced a cut right after coming down. I also endured a very painful injury coming off of the slide where I have seriously injured my tailbone to the point I needed to seek medical attention after leaving the facility. There should be more signs signifying the impact of the slide or age restriction warning customers incase they decide to put a 2 year old on the slide themselfs and then having them break there arm or face when coming off of it.

For a facility that raves about there newly renovated playground it is sad to see them represent such a run down poorly managed facility. I am very disappointed and Am eagerly waiting to hear back from management but clearly they don’t care about there customers.

Seeing previous reviews regarding almost the same issue all the time. " the price" and " the cleanliness" of the facility and seeing managements response back is super sad. Obviously the management is not taking constructive critism and and improving any of the most frequent issues. Instead they are asking customers ( who pay to keep your business running) to stop bashing and do better? Why dont they take there own advice and DO BETTER. If they think there newly renovated facility meets the standards for a 5 star business why not hire better staff member or give them better training and provide the 5 star service they think they deserve.

CRASH CRAWLEYS its time for you guys...