SEPHORA — Attraction in Edmonton

I had a disappointing experience at this Sephora location. I visited with my 4-year-old daughter, who was cranky due to being tired. From the moment we entered, I felt unwelcome by an employee named Ari, whose tone and attitude felt cold and unfriendly. When my daughter touched a few testers, despite my efforts to stop her, the way Ari approached and addressed me was very rude and came across more like an order than a polite request.

I tried to share my concern with a staff member at the cashier, but instead of listening, she became defensive. I also felt that I was being treated differently than other customers, which made me feel extremely uncomfortable. I don’t take such accusations lightly, but based on how I was treated and after reading a similar review from someone of my background, I felt there might be a pattern.

Thankfully, a manager named Faith stepped in and handled the situation with care and professionalism, which I truly appreciated. I’m not saying not to visit this location, but I do encourage others to speak up if they feel disrespected. Everyone deserves to be treated with kindness and dignity, regardless of...

Came in to do a return. Rightfully, had the receipt, had the card. The lady first pulled it up and asked me specifically if I had card ending in “xxxx” , I told her, showed her the physical card. She then changed up her approach, felt as if she accused me of something wrong, saying she couldn’t find the card number, etc but she just spoke it out to me… And then she asked me why all the items weren’t with me. I only wanted to return two products out of the entire purchase I made. I felt as if she was accusing me or treating me as if I was doing something wrong. Definitely a terrible experience and feeling. She ended up taking the return. But I do not believe I was treated kindly or with respect. So disappointing that as a POC woman we get profiled by other POC because of the way Sephora trains their staff. I have been struggling to find a new tinted moisturizer and that’s the only reason why I did my returns. The products sucked. Anyways do not recommend this location. And do not appreciate the obvious false...

I’ve been a Sephora customer for decades and this location is by far the worst location. The staff is not knowledgeable about products, they were trying to upsell me instead of genuinely wanting to help me find what I was looking for. When I kindly declined a more expensive product, the lady helping me immediately said “well there’s all these other brands too so take a look around”.. instead of helping me limit my options and find the appropriate shade match and product. I asked another associate to help with a product swatch and she seemed bothered that I asked for help and gave me a pad with product on it and watched my struggle applying it. What is the point of having “experts” when they don’t want to help? My sister and I left all the other products we had gathered and left their establishment. We went to another location to make our purchases. I do...