Canada Computers & Electronics — Attraction in Mississauga

BUYER BEWARE!!!!! DO NOT PURCHASE OPEN BOX FROM THIS LOCATION.

Bought an open box AMD Ryzen 7 7700x processor from this location for my PC build since it was a good price. Began having issues with my set up and decided to return it within the defective return policy on extended holiday returns to a separate location that was closer to home.

They had informed me that they would not accept the return since the serial number on the box and receipt did not match the serial number on the physical processor.

I decided to return to this location(Missassauga) where i initially bought it, hoping they would be able to return it since that was the way they sold it to me.

When i spoke with the manager he basically accused me of swapping the processor out and trying to return a defective one. He did even bother to try and help me in the slightest by looking up anything in the system or moving a finger. Simply told me " there is nothing we can do". He kept repeating that they "check the serial number when they accept returns". Which is clearly NOT true since that was how they sold it to me and someone didnt do their due diligence and lazily accepted the return for someone else unknowingly to buy(being me).

Now i've had to take it upon myself to contact my bank credit investigation services, separate canada computer locations to try and find history on the processor, and now, AMD(manufacturer) to put a warranty claim for the broken CPU they sold me and hope i can get a new one. As for now i am out 400$ and a huge headache for a loyal Canada computers customer.

I will NEVER EVER shop at the missasauga location EVER again due to this complete irresponsibility and lack of accountability. Not to mention basically accusing me of trying to scam them. I even offered for them to get the police involved to prove i wasnt trying to do anything shady but was still met with the same song and dance "there is nothing we can do" and "we make sure to check returns".

Hopefully this review helps somone else avoid a massive headache and loss of money in the future. And if the Missassauga location decides to read this, please be more careful when checking returned open box items!!

TLDR: Sold me a broken open box processor that didnt match the serial number on the box and refused to accept the return and accused me of swapping...

I wanted to share my recent experience with your location, as I believe there are areas for improvement that could enhance customer satisfaction.

I purchased an advanced laptop from your store last August, which unfortunately crashed last month with a bitlocker key error. I brought it in to your store last week and met with David to discuss the issue. After explaining the situation, it was agreed that the operating system would be reinstalled, with an attempt to save any data if possible. David mentioned this process would take approximately 5-7 days.

However, after 7 days, I received a call from David asking about the issue, seemingly unaware of our previous conversation. Despite reminding him of the details and providing the necessary bitlocker key (which he had previously), there appeared to be a lapse in communication.

The following day, I was informed the laptop was ready for pickup. Upon arriving at the store, I was asked to pay $76.99 for the OS installation. The individual assisting me was unaware of our previous agreement and asked me to wait for David. Unfortunately, David was not available, and after a delay, I felt compelled to pay the $76.99 for the installation, in addition to the $56.99 initially paid.

I reached out to your team via your website but have not received a response after 48 hours. This lack of communication further added to my dissatisfaction.

I'm disappointed with the level of service and the inconsistency in communication at your store. It seems there was a disconnect between what was agreed upon and what transpired. This experience has left me questioning the reliability of your customer service and whether I should continue to shop at your location in the future.

I hope you can address these concerns and improve your service standards to ensure a more positive experience for...

August 13, 2025 – 11:00 AM

I am writing to share my deep frustration over the way I was treated during my recent delivery to your store.

Normally, delivering here is straightforward: I bring the package to the front desk, staff receive it, and I move on to my next stop. But with one particular employee — a white man with slightly long brown hair — the experience has been unnecessarily difficult and disrespectful.

On my latest visit at 11:00 AM today, he flat-out refused to accept the package at the front desk and told me to take it to the back door. When I got to the back door, no one opened it. I walked all the way to the front again, thinking we could resolve it, but he once more refused and insisted I go back.

Even more concerning, I heard a staff member from the back speak to him over the radio, telling him to just accept the package at the front desk. Despite this clear instruction, he refused and to put package on rejection option,choosing instead to let his ego dictate the situation, causing unnecessary delay and making me run in circles.

I have also observed that this attitude is not limited to delivery drivers — his ego-driven behavior affects other customers as well, creating an unwelcoming and frustrating atmosphere. Every other staff member I’ve encountered here has been cooperative, respectful, and professional, which makes his conduct stand out even more.

His actions waste time, create unnecessary tension, and damage the store’s reputation. I hope this matter is taken seriously so future deliveries — and customer interactions — can be handled with the professionalism.

I hope this matter is taken seriously so future deliveries can be handled with the professionalism your store is known for, without personal ego getting in the way of...