The supervisor has quite an attitude and really does not care about the guests and their experience. Quite shocking for someone working at a hotel that runs on the guest’s experience. Majority of the staff did not care about your experience at all. They either forget requests or take long to fulfill them.

First room the bathroom light didn’t work and the phone wasn’t even working, they moved me to another similar room and that room also had problems.

Whoever was the supervisor that night gave me attitude saying “well we gave you another similar room so that’s the best we can do” she had a condescending smile and laugh. She should never be in hospitality. I got fed up and I never went to the front desk again.

If I’m cold, experiencing problems in both rooms and you tell me there’s nothing that can be done, it’s ridiculous and not the experience I expect from a hotel from the Mariott.

The shower head had high pressure water that felt so sharp it pricked my skin and felt like I was being cut by unreasonably high pressure. Beware of the shower if you have sensitive skin or pregnant.

The room looked like a motel, the view was the only decent thing about it. Room service consistently forgets your order, you need to remind them again.

The staff did not care about your experience at all. They either forget requests or take long to fulfill them. The housekeeping just left my garbage beside my coats. They did not look happy when I asked them if they could clean the garbage they left by my coats.

It was so cold the heat barely worked. We set the heat but it always defaulted back to a cold temperature. The maintenance team said I had to tuck in the curtains to get maximum heat which didn’t even work but ridiculous when you spend hundreds a night. I had to get a plug-in heater which they were low on heaters because everyone was asking for one due to the heaters not working well.

The heater only works in one area and the window zaps out the warm air so the room is cold especially in the winter time.

Also, one of the neighbouring rooms’ guest (because they put me in a connecting room) tried to enter my room / open the door. It was a scary experience you would not expect from a 4-star hotel.

The room and the service felt like I was staying in a 2-3 star motel. Paint was peeling off, there was mold on the walls, the towels had stains on them, the place wasn’t cleaned well.

After this incident, I don’t ever plan on going to the Mariott ever again. The worst experience, the staff couldn’t care about you. They didn’t even bother to ask “how was your stay?” at the end of checkout. It was a quick checkout and leave from their end.

Not sure why you would hire people who don’t understand the concept of customer service or delivering an unforgettable experience. Absolutely ruined my experience and thank goodness my stay is done. I was honestly counting the days until I left that hotel.