Energy Powersports — Attraction in Oakville

I purchased a 2020 Can-Am Ryker July 14th. The salesman JJ and I came up with a deal that we were both happy with. I was told I would have to wait a few weeks for delivery because the Ryker needed to be assembled. I signed the paperwork and paid the bike in full. The bike was delivered to my house on July 29th. It arrived with deep scratches all over it. I quickly realized that I had been sold the “floor model”. The bike had been in the showroom for 6 months and was sat on by likely hundreds of customers. The hand grips were all worn out. I notified my salesman immediately. He said they would fix the scratches. A few days later Jean-Luc, the owner decided the solution was to send me a brand new bike. I received no apologies. I was told that I was not being inconvenienced at all for the issue because I was allowed to keep the first bike until the second one arrived. I was also told by the owner that no other dealership would exchange the bike but they were doing me a favour. I want to be clear that I purchased a brand new bike and paid it in full. I did not pay for a scratched floor model or demo. The company did not offer anything for the inconvenience except to exchange the bike. I asked for $350 in accessories and after making me feel completely guilty for asking for them, the owner agreed. On August 21st, the new bike was delivered. I noticed deep scratches on the control arms and bubbling under the wheel decal accessories that I purchased. I pointed them out to the delivery guy. He replied by saying “hey, I’m just the driver”. He lied. I found out later that he is actually the Service Manager. I accepted the bike nonetheless because I just wanted my bike. The next day I attempted to drive the bike and the alignment was completely off. It was not drivable and completely unsafe as it was veering to the right quite badly. I was told by the dealer that I would have to use my roadside assistance to get the bike back to the dealership to fix the alignment. So that’s what I did. I also had to pay the remaining balance not covered by my roadside assistance out of pocket. On August 28th, a month and half after the original purchase, I finally received my bike back. Again I was told by my salesman JJ that no other dealership would have done this for me. I have worked in customer service. I know that it’s important to go above and beyond for a customer especially when errors are made. Throughout this ordeal, I was made to feel that I was the problem and then I found out through paperwork from BRP that I should not have been privy to that I had been labeled with a difficult customer warning. All I did was demand in the nicest way possible that I get what I paid for, a brand new $14000 bike. It is entirely possible that because I am female, this male dominated industry believed that I would not stand up to them. I just don’t know what they were thinking when they sent me the first, a damaged bike and then a replacement bike that was not driveable due to the alignment being off. I was lied to when I was told that I would have to wait a few weeks for the first bike to be assembled, meanwhile the bike had been on the floor for 6 months. It took a total of a month and a half and a load of headaches to receive the bike I paid for. Again, I received no apologies and I was consistently told that no other dealership would have exchanged the first damaged bike. Also remember that delivery was included as part of the original deal that both myself and the dealership agreed to. I was repeatedly told that I was not being inconvenienced throughout these issues and that ALL models would be delivered to customers with some sort of scratches due to shipping methods. I would not recommend this dealership to anyone especially any ladies out there thinking of purchasing a Ryker or Spyder. I will now allow the owner Jean-Luc to chime in and give you his version and he can explain to you how I earned my “difficult...

We recently bought a Sea-Doo and we’re looking for a shop that carried things that we would need and utilize with our Sea-Doo. We are from Toronto and this place was rated highly on reviews and was the closest place to where we live. We went in there looking just for some basic gloves and ended up walking out, super happy and with more items than expected, the staff are super knowledgeable, friendly, kind, and welcoming as soon as you walk through the door. The owners father-in-law Dougie, super friendly and super polite. We also dealt with the owner itself. And he was very informative. He took his time and explained everything to us gave us more information that we actually needed, but it helped us in the end. We walked Out with more items, then we went in for we ended up walking out with lifejackets glasses and some a few emergency items that we needed for our new sea doo. I am super happy and it is completely worth the drive from Toronto all the way up there service is completely on point knowledge 100% and it wasn’t rushed like when you go into some places or people that don’t wanna help. Crystal was super patient as well as I tried every single Pair of glasses possible my husband actually walked out with a pair and didn’t even need them, but that’s how comfortable we felt I couldn’t speak any highly of customer service is 100% beyond expectations. I want to thank the staff for all their knowledge, expertise and patience. It’s hard to find places nowadays that are honest and trustworthy. This won’t be my last visit and I can’t wait for To cross path thank you again and may...

I’ve been dealing with Energy Power Sports for the past year or so. They have an outstanding team, very customer oriented, knowledgeable and willing to go above and beyond to ensure everything is looked after. I’ve been dealing with Crystale Bisson form the service team, she’s been amazing. She has looked after my Outlander 1000 XMR from day one. Not only she was able to recommend the best solutions for what I was looking for, she went above and beyond to ensure I was satisfied with the quality of service and purchase. Crystale always answers my emails promptly, even after business hours. She knows I’m very picky and she goes above and beyond for me.

Also want to call out Steven, the tech rep that worked on my ATV. He was able to provide innovative solutions to all my challenges and also came out and walked me through the solution in great detail in person…you can’t beat that from a customer satisfaction perspective!! That was impressive and it really shows ingenuity, pride and dedication on his part.

Thank you so much Crystale and Steven for looking after my bike. I highly recommend Energy...