Iroquois Ridge Community Centre — Attraction in Oakville

November 7,2022 @7:25 pm paid for recreational swim with my two young children. My eldest is 12 and 5 years old. The twelve can swim and the five cannot swim yet without help. The pool was open between 7:30-9:00 pm and the slide was open from 7:45-8:50 pm. My youngest whom want to try the slides. We line up on top there were two person before us and I decide I slide first before my 5 years old. The life guard male inform me I can stand and wait the bottom to catch my 5 years old when Iam down. The slide looks slow but somehow went I go on it was fast. I thought my 5 years might be scared so I made sure I can catch her when she coming down. When I was down. The life guard female said I cannot stand the bottom but have to get out of the pool. I insist because my 5 year old will be scared and she cannot swim. She allow me to sand by under the rob line near the slide and as soon as my 5 year old came down, she was push near the middle and was trying to swim on her own. She cannot swim and call mommy her last breath before she took a deep. I immediately pull the rob over my head and rush over to catch her. The life guard was closer to my 5 years old but did nothing about it but rather stand and watch what can happen or what will happen. Not sure why the security guard did not jump in the water to safe my 3”4 feet who can reach to the bottom. My 5 year old panic and cried out loud. I would like to capture the video to play back that negligently there a cause of incompetent and fast to act. I need to see what they will improve for parents who cannot react as Quick as me or cannot swim in the deep end to catch their little one. I had to play it off it was ok for my children not to panic and traumatized for not trusting the pool or people who work there she cannot rely on their Life. Life guard is to safe life not to look pretty or don’t care to act. I need an answer or investigate this incident to not happen to future families. The life guard was zoom out and was just standing there; who ever was there did not even come to ask or said anything to make things better. This is a community not heartless discrimination act. Iam shock and humiliated and said I will come back for more answers to why they did not do anything. Are they waiting for my little one to die before I can sue them for negligence or intentional act. This is unacceptable and...

Wow. Came first time to buy a fitness centre membership. Looking in the weight room window, it was crawling with kids from the adjacent highschool just sitting on the machines, on their phones. Since there was only one of each machine, staying was pointless.

Left and came back next day, went to Customer Service to register. The sole rep was on the phone for 10 minutes unable to handle the caller to end the conversation, with the lineup growing. The rep finally hung up and turned to the family two ahead of us in line, spending another 17 minutes explaining that the registration for whatever wasn't open and they could check back online. The rep was also unable to handle this customer and end the conversation.

At this point I gave up and went to GoodLife Fitness, registering on the spot. Yes, I'll happily pay 3X the price for good service. Government efficiency at...

What a wonderful surprise that awaited my daughter and I in the pool change rooms, a used tampon soaked with blood sitting on the bench in one of the changing stalls. This is disgusting and unacceptable and shows how low the cleanliness and sanitization standards are for this facility. It's nice to know the employees take such great pride in taking care of this community center for oakville residents. I went to the front desk staff to inform them of this atrocity that I discovered and they told me they would take care of it. An hour later when I went back into the change room to get my daughter dressed the used tampon was still sitting there. I will definitely be contacting public health about this and will not be visiting this...