Niwa Japanese Restaurant — Restaurant in Oakville

I have been going to Niwa Sushi for a while now and I love their sushi and its very cozy. However, the service is HORRIBLE especially the last 2 times I visited but let me share what happened in my last visit as this was the worst one out of all of them. We go in as a group of 4 and we just sat, it’s been exactly a minute and the server came and asked us if we’re ready to order? We didn’t even look at the menu yet. Keep in mind the place was pretty empty so I don’t get why the rush. We were still deciding when she came again not even 2/3 mins after the first time she asked and asked us if we are ready and we still told her to give us a couple of more minutes. Finally the 3rd time she came we were almost ready and then gave her the order a couple of mins after. Meanwhile, the server doesn’t really smile at you, the impression she gave by doing that was sending the message that she wants us out of here as soon as possible. She didn’t even ask us if we need water as we sat or anything and we have to keep asking for stuff. Fast forward the food came and she dropped a piece of sushi on the table and my friend was kind enough to tell her its okay don’t worry about it but she just said sorry and left and didn’t bother offering to make us a new roll or even wipe the table. One more thing, one of my friends ordered a takeout order for herself at the beginning to take home and it was extremely clear that the order is for her so it shouldn’t be split between our 4 bills and will be just added to one of the bills. However, when our bills came we noticed something off so my friend asked her if she added her order to our bills and she said yes. We asked her to get us new bills with the correct numbers and she just said “Oh, I can’t do that.” We all looked at her and we were obviously annoyed and we were nice enough to not make a big deal and asked her to tell us at least how much that take out order was so that our friend can e-transfer each one of us the amount divided by 4. Can you imagine the hassle? When it was time for us to pay, my friend paid and tipped her 15%, then it was my turn, I was like fine I did not like the service at all so I’m not tipping and as long as one or at least 2 others tip that should work. She took my receipt, looked at it, and then had the audacity to tell me, “you did not tip!” I looked at her with complete shock at first and then I said “so how much money do you want?” She said, “oh it’s up to u” and what not. And then she looked at me again and kept saying yeah you didn’t tip for a 2nd time. I looked at her again and was like my friends will just tip you. And my friends were still nice enough and tipped her $3 each after what she told me because they felt bad for her. Moral of the story is, I wholeheartedly do not recommend this place for anyone planning to go for a dine in as they probably wanna serve you and get rid of you as fast as they can....

Niwa sushi serves very fresh and delicious and authentic Japanese food. The presentation is beautiful and delicate and the service is very friendly and efficient. I have only had great experiences at Niwa Sushi except for once on New Year's eve 2020 and it was not really Niwa Sushi's fault. They were overwhelmed and inundated with orders for New Years eve and there was a long queue out the front of the restaurant. Many people had pre-ordered and were quite upset and frustrated about the long wait: however, almost everyone kept calm and patient. Everyone except the two Oakville entitled privileged men waiting behind me. All they could do was complain and complain and complain and basically try to push their negativity on to the people in the queue. I must say, I was very proud of everyone in the queue who mostly ignored them and kept patient, upbeat and understanding. I want to thank those two Oakville entitled privileged men for giving me my new year's resolution. My resolution is to be kind, understanding and compassionate and not to ever be entitled, privileged...

Niwa Sushi is by far the best sushi restaurant I have been to. I am a sushi fanatic so I go around many sushi restaurants in the GTA area. Nevertheless, I have to say that out of all the sushi restaurants I have been to, it is number 1 for me.

Firstly, the service is excellent and very friendly. The waitresses are always welcoming and very respectful as well, not to mention, they give Japanese noodle soups on the house. It even taste great as well. I love the service of Niwa Sushi as well.

Secondly, the food and presentation is spot on. The food feels fresh not like other sushi restaurants and the presentation is perfection (especially the Green Dragon roll). I tried a lot of their foods as I have been to this restaurant many times and the food is filling and worth the money

Overall, I would say I am a fan of Niwa Japanese Restaurant and I will definitely recommend anyone who are either sushi fanatics or just like food in general to check out Niwa sushi as it is affordable, filling and not to mention a...