Tepperman's Furniture Store - Windsor — Attraction in Ontario

I have finally made the decision to stop shopping at my once loved and respected Teppermans. My purchase was made online at the end of August. I wanted to add to some existing pieces when we moved to our new home. Being that our new home was an hour and a half from a Teppermans, I needed to purchase online. I wasn't concerned with the products as I have two pieces of this set already. So I purchase one end table, the coffee table and a lamp. A few days later I receive a call saying that the coffee table was a custom made piece and that I would have to put a deposit but that it likely wouldn't be ready until the beginning of October. O.k. I was disappointed but nothing I could do, I wanted it to match my existing pieces. The lady suggested I have the pieces that were in stock delivered, which I thought was amazing. FAST FORWARD to the end of September, when I get an email that my table won't be ready in October but instead closer to November. I messaged back asking why but was met with a response that it is out of their hands and that was that! Around October 18th, I get a telephone call that my table was ready but that delivery wouldn't be until the 28th. I was just so happy that my table was coming that I couldn't have cared when at this point. The next day or so, I decided to call and ask if they could add an area rug to piggy back on the order and I was told they could. No extra fee. So on the 28th, I wait all day... super excited, the day is finally here. Between 1:30 and 3:30 the truck would arrive. I get a call at 3:00 saying that the truck was running late and that my order would be closer to 4:45 p.m. I got home at 3:25 from grabbing my kids and the truck was in my driveway. The delivery men were exceptional and so kind! 5 stars for them!!! My husband spent the better part of the next day getting everything set up. We are missing two screws to finish building the coffee table. On the Sunday, I received a telephone call saying that they needed to add $49.99 to my contract because it was a delivery. I said that I wasn't told I would have two delivery charges (my first delivery was $79.99) and the lady said it wasn't her department to call customer service. I said o.k. I am also missing two screws... she said she would forward customer service an email letting them know as they weren't open on Sundays. This brings me to today. I finally called since no one else reached out to me. Customer service was awful! The poor lady I spoke with had ZERO answers of her own and had to put me on hold so many times to ask her "manager" how to deal with the situation... when I asked about the additional charge she put me on hold to ask her manager... she returned and said my manager cannot reimburse you those charges because you don't have proof documented so I asked to speak to the manager... again I was put on hold... for her to return and let me know that the manager wasn't available. She told me that she will have to contact someone to ask if they have any screws available and that I may have to pay to have them delivered to me too!

EPIC fail Teppermans. Charging a customer for a delivery fee even though I wasn't told there would be two delivery fees since my order was severed because you couldn't delivery my product until October... and yet that lady never mentioned once that I'd have two separate fees to do so. And now, my coffee table sits incomplete because I can't get the screws at any hardware store and you may or may not have them available for me but I may or may not have to pay an additional delivery fee again.

I am sorry, but this whole situation has lost you a very dedicated customer. One who has dedicated herself to buying from your stores. I may only be one person and that may not mean something to you... but it sure means...

As a former employee I was proud to support the local store in the Kitchener area. A simple mattress delivery gone wrong has turned into a nightmare. Now I know why we spent months auditing the inventory and customer care department, it is the worst possible experience to deal with as a customer. The sales people push you off with no desire to help, and the customer care team follows a process despite just like anything in this world time will kill all deals and prevent solutions. Their answer is 3-5 days for a response. I need pictures of this this and this, despite knowing it was the wrong tag and providing both my correct tag and the incorrect tag. Something that could have been a simple tagging of the correct mattress that was still in the store as sold to ensure it wasn't sold in the meantime would have saved the situation. I was called by customer care and told to take more pictures and blah blah, while on the phone I told her two things either happened, 1 the floor model was never picked, or 2 it was picked and is now somewhere lost without a tag in the warehouse. Two things needed to happen within a 24 hour period to ensure we wouldn't be in this current situation of a lost mattress, the wrong delivered, and now myself 1 month later dealing with this issue. Someone should have picked up the phone and figured out if the mattress was indeed off the floor, and two someone should have been tasked with finding the mattress if it was not. The third-party delivery service was aware of the wrong mattress being delivered and they assured me on the next delivery day they would bring the correct and take this one away, well now it has been a month and the mattress I actually purchased is no where to be found.

I have an in-depth knowledge of the process of this companies operations as I was in the internal audit department. I know the very simple pick procedure and warehousing temporary storage for next day deliveries. This was not a complex issue, but layers of bureaucracy and over engineered process has turned this into a client nightmare. As a former employee I wish I could continue recommending this company, but the fact that a known wrong delivery of an item has turned into my issue and not theirs, is absolutely not acceptable. Any management staff feel free to call me my number is on file,...

I recently visited the Tepperman's in search of a new sofa and had a rather disappointing encounter with one of their staff members, Sam Bazzi. I feel it's essential to share my experience to raise questions about the quality of service provided.

When my family and I went to the store, we were assisted by Sam Bazzi, who helped us select a sofa. During the purchase, he mentioned that we would receive free pillows along with the sofa. We were pleased with this offer and proceeded with the purchase.

However, when the sofa was delivered, to our dismay, we discovered that it did not include the promised free pillows. Believing it to be a simple oversight, we returned to the store on another day to inquire about the missing pillows. This is when the experience took a negative turn.

Sam's body language and attitude drastically changed when we brought up the issue. He denied ever mentioning the free pillows and insinuated that we were making up the offer. This sudden shift in attitude was disheartening, as it felt like we were being accused of dishonesty. We had no intention of fabricating such an offer; we were simply expecting the service that had been promised to us.

What disappointed me the most was not the missing pillows but the lack of honesty and professionalism displayed by Sam. A responsible and customer-centric approach would have been to acknowledge the oversight and find a solution to provide the pillows or offer an alternative to make up for the mistake. However, Sam's rudeness and his outright denial of the agreed-upon offer left a sour taste in our mouths.

I believe that customers should be able to trust the information provided by the staff at a store, and the customer service should reflect a genuine commitment to customer satisfaction. Unfortunately, my experience with Sam at Tepperman's did not meet these expectations.

I would caution potential customers to be wary when dealing with Sam and hope that my review encourages the store to improve its service standards, ensuring that all staff members treat customers with honesty...