SEPHORA — Attraction in Pointe-Claire

Sephora is probably one of my favorite stores, I’ve shopped here for as long as I can remember and I’ve always had amazing experiences. However, today I walk into Sephora to return a gifted item to me and exchange it for something else. Naturally, I’m looking around the store wondering what I should choose to exchange it with. Moreover, I look at a few other things that I’ve been wanting to purchase and are unavailable in store I thought that’s okay I’ll just have someone order it for me at the cash register because I also had a 150$ gift card that I wanted to spend.

Throughout the entirety of my shopping experience I was being followed and watched by a male employee. Not only was he following me and watching me but even inserted himself into my own personal space literally almost touching me when I was at the caudalie section. I was laughing in disbelief because I was so shocked by what was actually happening. I kept walking around looking at products and everywhere I turned he was there I just could not believe how I was being singled out and targeted like that. A female employee came up to me and asked me if I needed any help and obviously I’m really annoyed at this point so I say no thank you and she rolls her eyes and walks away.

Again, I’m in complete shock that this is actually happening right now. I walk to the cash register and yes, he follows me there, pretends to be talking on his phone and is watching me. I get to the register, I do my exchange, I order the extra items (regretfully) on my gift card because I don’t feel like they deserve my money at this point.

The girl who served me at the register seemed unenthusiastic and just annoyed by my overall presence. I tell one of the girls that are working and I say “is this guy really following me because that’s very uncomfortable” and she said “oh I’ll just tell my manager”.

I walk out heading towards the Nespresso store because over the Christmas break I was gifted a machine and I wanted to buy some coffee for it and I did. My overall experience there was amazing. I felt super welcome and valued as a customer at Nespresso which is NOT how I felt at Sephora. When I walked out of Nespresso feeling amazing it hit me, I should’ve felt that exam same way leaving Sephora but I did not. So I went back over and spoke to the manager.

She explained to me that she was sorry, that the male theft prevention worker was new so she confirmed he was an employee. And she expressed that because he’s new they need to work on his ability to do his job properly as a theft prevention worker. I quickly agreed however she did not make me feel heard.

I should not walk into one of my favorite stores, and feel harassed, watched, or targeted, I felt like I just wanted to get out of there because I could not shop without feeling absolutely horrible.

This needs to change.

I understand that Sephora has recently been dealing with a lot of theft going on but I’m a paying customer and I should feel valued. Please have your theft workers do their jobs in a way where people don’t feel uncomfortable. Perhaps ask him to respect one’s personal space and not make customers feel as though we are criminals out on parole.

I will be back because I am a loyal Sephora customer so remember who I am, remember my face because I refuse to experience this again.

I also wrote a formal letter to corporate and am awaiting their...

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