Value Village — Attraction in Vaughan

Four stars for selection and pricing on clothing, but you pay a premium in terms of chaos in the clothing aisles.

I was there just before Canada Day (so presumably lots of people with the day off), and the store was packed with both people and clothing. Great checkout manager, fortunately.

Clothes were stacked and overflowing near the mirrors where everyone was (politely) jostling for a view of themselves in the mirrors between aisles. Two boys were playing a vigorous game of soccer in the toy section until my friend finally pulled the grandma card and gave them a talking-to since their dad was preoccupied elsewhere. And you know the best stuff is what someone else already found and tried on, so you join the crowd around the mirrors and dig through the piles in search of treasure ... it falls over ... hangers get tangled ... stuff falls on the floor.

You know, as a corporation, VV gained so much floor space and saved staff time by removing the change rooms (not to mention savings by those who can't get the clothing returned for credit on time) but jeez, how about a nod toward fire safety? If this store is always like that, someone needs to report it to the Fire Marshall's office.

And hey there management team, a lot of the mess can be addressed by nonchalantly leaving a random rolling rack in the vicinity of the mirrors. I'd hang stuff up, and many others probably would too. It is being done elsewhere (Victoria BC for a start). How about it?

Edited to add a thank you to the person who shared their problem with me by donating the lovely glitter top (pic attached). My closet now looks like it was decorated by a 5 year old! You didn't save anything from the landfill, and you helped big bad VV corporation turn a profit off our...

Just came back from this location and I am very disappointed with the service. I decided to go to this location coming from North York because it has a great selection. Went and found a pair of shoes that was priced at $14.99. When I went to pay, the lady working there looked at the shoes and said that they were priced incorrectly; said they were $24.99. I told her that that was the price of the shoes when I took it off the rack, but she insisted that it was wrong and proceeded to tag them at her suggested price. I did end up buying the shoes but in retrospect, I probably shouldn't have bought them.

On my way back I came across another Value Village (Dufferin and Steeles location) so I decided to go in and see what they had. I found a few items that I wanted so I decided to exchange the pair of shoes that I had just bought at the Vaughan location. The lady at the checkout counter looked and said that the shoes were overpriced; that they should not be priced at $24.99

I called the Vaughan location and the CSR over the phone to voice my complaint; that if the shoes that I bought were priced at $14.99 then they should stay at $14.99, but the CSR said that that the person who priced them at $24.99 made a judgment call and since she is a senior employee at the company (over ten years), there is nothing that can do about it. She suggested that I can probably come in and talk to a manager about my complaint but what will that do? Judging from the other one-star reviews this location got, I'll probably get the same run-around. At the end of the day, I lost $10 but it's not about the money so much as the principle of the matter.

Love Value Village, but will never go back to the Vaughan...

Finding treasures in VV outlets means visiting different locations based on what your looking for...clothing, housewares, furniture, toys, etc. Woodbridge location carries amazing housewares and furniture finds. Due to the fact that many homes in this part of the GTA are very large, when people downsize, there are more items in terms of quantity and size, to purge as compared to smaller type homes/condos in Toronto. Here you will find a great selection of dish sets, cookware, decor, and in many cases great furniture pieces ... in very good condition. As for clothing and shoes, you will find mostly trendy styles that cater to the young as well as the more traditional clothing for the mature crowd. Toys and children's wear are also in abundance. The Keele & Wilson VV location has been know to carry the occasional high end designer clothing/shoes from specialty boutiques in Yorkville to authentic designers such as'Fendi', 'Prada' 'Hugo Boss' etc. By researching google, you can learn how to tell the fakes apart from the originals. At this location, in many cases, you will find beautiful classic blazers and dresses that are timeless in style. Men's cotton and polo shirts are in great quantity and most are current in colour and design. In conclusion, you need time to go through the inventory as you may not always find something in each visit. But more times than not, you will leave with a great find. VV is a place to shop whether you wish to limit you eco-footprint - or - to be original in style and to relish that "treasure" you grabbed before...