This is my second time staying at the Ritz-Carlton Macau. I had never thought about returning to this hotel due to the unpleasant experience with its duty manager, operator, and engineering depar**ent last time. However, the Ritz-Carlton Macau has a well-known interior design that my partner has long wanted to experience. Therefore, I decided to come back to celebrate one of our special days. I need to admit that, after this second stay, I need to update how I review this hotel.In the review of my first stay, I mentioned that the ladies and gentlemen at the Ritz-Carlton Macau failed on no basic etiquette but rarely helped with passion and temperature. This problem was entirely nonexistent in my second stay. Both my partner and me could always receive help and greetings as warm as the Californian sun. We both felt that we were always surrounded by a sea of professionals who could not be more friendly, genuine, and eager to help. Such warm hospitality is what I can only rarely encounter. For instance, by the time we stepped out from the main elevator, three ladies were already standing by the elevator door to send us the warmest greeting and guide us to the check-in desk.Additionally, when we reported that there was quite an annoying renovation noise in our room, the lady receiving the call seemed even more concerned than I was. Within twenty minutes, she was already guiding us touring two new rooms to choose which one we preferred more. Unfortunately, about two hours after the move, even the new room suffered from the renovation noise. Abbie, the duty manager, immediately came to our room and very kindly helped us move to their Sky Suite, which is usually unavailable to regular guests. Abbie explained she was happy to offer this upgrade because she was sure that room was more noise-proof than my original room type. I am really impressed by how effectively and proactively the ladies and gentlemen of this hotel helped their guests with their concerns. This is for the first time I feel so strongly about the actualization of a goal that many top-tier hotels aim to achieve - guests just need to tell the hotel what they need, then the hotel will handle the rest and present the guests a satisfactory result.I want to especially thanks Melaine. Melaine did not only escort us to our room and introduced different hotel facilities to us; she even personally made so many really heartwarming gifts for us when she knew that we were there for our special day. I used the word "made" because Melaine literally really made that gift by hand! You are such a sweet lady, Melaine. Both of us were and are really touched by everything from you. I hope you could keep up such lovely hospitality as I am sure all other guests would be equally impressed by that as we were.To describe in one sentence the service the ladies and gentlemen at the Ritz-Carlton Macau so kindly offered us: it is as warm as Macau! Thanks, Ritz-Carlton Macau.