This was our last stop in a 6-city, 13 day trip through China and, compared to all the other similarly-starred hotels we stayed in, this was a big disappointment in many, but not all, ways. Parts of the exterior are extremely dirty, our room (320, on the back side of the building) was tight but adequate with cool bump-out floor to ceiling windows that were situated directly across (maybe 30 feet away) from neighborhood apartments (I felt like a voyeur and intruder while looking out these windows as the residents across the way could see me as well!) and a great city view. The bed, as with all of our other hotels, was very comfortable and there was a pull-out drawer with tea cups and bags of tea lying inside, as well as a mini-fridge and cotton slippers and 2 water bottles.There was a brown water leak stain on the ceiling, wood on some of the furniture was peeling and the soaking tub, which was all scratched up, and sink are wide open to the room. There is a sliding door that allows you to close off either the toilet or shower area, but this did not stop the flood that spilled over into the room when we showered as the shower drain did not work properly. The sink drain did not work either. Unlike other hotels, there are no bathroom amenities offered here but you can get a toothbrush and paste at the front desk, where little, or no English is spoken (so we did not ask for our TV, which did not work, to be fixed) We "asked Siri" on our iphones to translate for us, which definitely helped. Wifi was VERY spotty until we figured out the best link, and then it was perfect. As charming as the neighborhood is with its alleyways and apartments to practically shake hands with (check out my photos), we found this hotel to be a in poor location for anything other than the 15 minute walk to crazy lit-up but fun Nanjing Road pedestrian street and the one minute walk to Suzhou/Wusong River, from which this hotel gets its name. Breakfast is quite good with friendly chefs preparing cold seaweed salad, tofu with toppings (eg, dried tiny shrimp), roast chicken, steamed buns, frogs' legs with the skin/nails still attached, green tea cake, natural and flavored yogurt, sauteed veggies, plus the requisite fruits, juices, soy milk and yummy, sweet rolls. Lobby is airy and large, has an "old Shanghai" feel to it with its red tufted sofas and old time paintings, and, quirkiest of all, an indoor "landscape area" on each floor so that inside rooms have a view out their "windows". Be prepared to take the good with the not-so good if...
Read moreThis was our last stop in a 6-city, 13 day trip through China and, compared to all the other similarly-starred hotels we stayed in, this was a big disappointment in many, but not all, ways. Parts of the exterior are extremely dirty, our room (320, on the back side of the building) was tight but adequate with cool bump-out floor to ceiling windows that were situated directly across (maybe 30 feet away) from neighborhood apartments (I felt like a voyeur and intruder while looking out these windows as the residents across the way could see me as well!) and a great city view. The bed, as with all of our other hotels, was very comfortable and there was a pull-out drawer with tea cups and bags of tea lying inside, as well as a mini-fridge and cotton slippers and 2 water bottles.There was a brown water leak stain on the ceiling, wood on some of the furniture was peeling and the soaking tub, which was all scratched up, and sink are wide open to the room. There is a sliding door that allows you to close off either the toilet or shower area, but this did not stop the flood that spilled over into the room when we showered as the shower drain did not work properly. The sink drain did not work either. Unlike other hotels, there are no bathroom amenities offered here but you can get a toothbrush and paste at the front desk, where little, or no English is spoken (so we did not ask for our TV, which did not work, to be fixed) We "asked Siri" on our iphones to translate for us, which definitely helped. Wifi was VERY spotty until we figured out the best link, and then it was perfect. As charming as the neighborhood is with its alleyways and apartments to practically shake hands with (check out my photos), we found this hotel to be a in poor location for anything other than the 15 minute walk to crazy lit-up but fun Nanjing Road pedestrian street and the one minute walk to Suzhou/Wusong River, from which this hotel gets its name. Breakfast is quite good with friendly chefs preparing cold seaweed salad, tofu with toppings (eg, dried tiny shrimp), roast chicken, steamed buns, frogs' legs with the skin/nails still attached, green tea cake, natural and flavored yogurt, sauteed veggies, plus the requisite fruits, juices, soy milk and yummy, sweet rolls. Lobby is airy and large, has an "old Shanghai" feel to it with its red tufted sofas and old time paintings, and, quirkiest of all, an indoor "landscape area" on each floor so that inside rooms have a view out their "windows". Be prepared to take the good with the not-so good if...
Read moreFor all the review readers, here is my honest review about this hotel: 1. The room was nice and spacious. The bed was comfy. I liked that they have 2 types of pillow, a slightly flat one and higher one. Coz i’m the type who prefer flat. I was able to sleep well there. 2. There’s a lot of variety of foods in their breakfast buffet. You can also request some other foods from their choices there. The yogurt was so yummy! I wish I knew it since day 1. I tried it on our last day :(3. The hotel is near from a station. Not super near, but walkable. Also walkable/cycle distance from Nanjing Road. There’s a lot of bicycle near the hotel so easier to cycle.4. There’s no convenience store or places to eat near the hotel. We also have difficulties to find places to eat esp at night. That’s one thing I didn’t like about. It was a bit inconvenient. 5. Their cleaner didn’t make the bed nicely. Also, they didn’t change the linens and pillow cover everyday. We stayed there for 3 nights btw. Hope they will improve this. 6. They also didn’t wash the cups. Coz i used a cup for drinking coffee and my husband noticed that it wasn’t washed. 7. They didn’t clean the toilet/bath room. They only take out the trash and changed the towels. Hope they will improve this. 8. There’s power sockets and bedside table on both sides if the bed which is nice! 9. The room design is nice and a nice window with a view. 10. The receptionists and service crews there were very nice! Very helpful. Some cannot speak english and some can. They use a translation device to communicate. 11. The outside of the hotel doesn’t look the same as in their profile photo. Maybe that’s an old one when there’s still no buildings around. Hope they will change it coz we had hard time finding it at first. It was a good stay. It’s a nice hotel. Hoping for better improvement. Will I stay again in the future? Maybe yes coz we’re already used to the place. But I might try other places that is nearer to convenience store or...
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