My name is Emmanuel Almonte I’ve been traveling for the past 12 years around the world making Buisness and working on promoting my music. This week we decided to come to Cartagena, Colombia to enjoy their beautiful warm weather and beaches with a group of 10 people including myself we arrived Tuesday October 5th at 730am. During our check in process we were told that we could use the facilities since I made the payment for 5 rooms and that we could have breakfast since it was included. Our luggage were put in a room in the lobby in the meanwhile our rooms were ready due to the personnel of the hotel. We continue to proceed to the breakfast buffet and when we finish we had to pay 30,000 COL pesos because we didn’t have our rooms yet and that was not communicated to us. 2nd we were giving 5 bracelets not 10 and I questioned that and they stated that is 1 bracelet per room. That same night we arrived from a tour and one of guys of the group was stopped by hotel clerk and he had to pay 10,000 pesos because he didn’t had a bracelet. During the checked out Oct 7th, I handed the room cards (5) to front desk and they start to questioned me about how many people were in the rooms I said “10, 2 per room husband and wife” They wanted to charge me almost 300 dollars in addition to what I already paid because they were 2 per room! I requested to talked to a supervisor and they handed me a cellphone and i start to explained the story again and the lady front desk start to follow me around and I couldn’t explained basically anything I ask her to give me space so I could speak and she snatch the phone from my ear having a physical contact with me in which it was a total disrespect. I ask why they were giving me a hard time, why wait to checkout to tell me this. I felt that I was being harassed by the hotel personnel. I told the front desk that this was crazy and That I’m not going to pay anything. The personnel called the police and the hotel security I continued to explain everything to the hotel personnel and they completely ignored me. The police Came and we talked and they understood my side and stated that this was not the first issue with this hotel that they will take the report. Constantino -Owner of Live Dubai Cartagena approached me a said- pay $100 dollars and done I explained to him that it wasn’t a problem paying the money the Issues is that I wasn’t told in the beginning all this when I provided the information to front desk and they seen me arriving the lobby with a group of 10. By this time our transportation was outside waiting for us. So I had to make a decision and pay the $100 dollars so I won’t lose our ride to the airport, flights back, etc. That was my experience in this hotel.. And there’s more maintenance etc etc etc