Hotel Balcones de Bocagrande — Hotel in Cartagena

We booked this small and cosy hotel for 9 nights. When arriving at the hotel, checking in was smooth and obe of the staff members carried our larger bag up the stairs which was nice. The hotel offer free wifi, which worked very well. Every morning we had different kind of breakfast (that is served 7-9am), arepas, empanadas, pancakes, scrambled eggs, patacons. Loved how it was typical Colombian food. You could choose fruit or orange juice and coffee or hot chocolate. The lady who served the breakfast was lovely.(we had a bit of language barrior but thanks to google translate we understood)|| My hub didn't really like the bread as it was sweet and also not too keen on the arepa/patacon/pancake breakfasts. Maybe a salty choice would be nice if there's pancakes(eggs maybe).||Our room was with the balcony. The balcony was nice, alltho the light on the ceiling was a bit too bright. If you wanted to sit in the balcony it felt little bit like you where in a shop window that people looked to. Room had large bed, bathroom, fridge and place to put your belongins and clothes. The safe didn't work. Cleaner came every day, but somedays late as 5pm. When being on the beach the day you couldn't get into room cause the cleaner was there. One day the balcony door didn't work, we said about it. Receptionist send someone to fix it. But after we got back there was spray oil left in the room..the door still didn't work as it should have. And one day we ran out of toilet paper when i was usung the toilet My hub went to get new roll of paper so i could get out of the toilet. Spare roll of paper in the toilet cabinet would be nice!|Soaps were switched every day. But we would have prefered use the soaps and not get new one every time.||During evening and nightime we needed earplugs as there is a busy main street next to. ||The evening before we left, we asked if we could have late check out as our flight was leaving ~5pm. The receptionist called to someone and said it can happen. We had our last day breakfast, half day at the beach. When we got into the hotel there were no running water. But it was a problem all over the city. Luckily the water problem was solved quite quickly and we got in our way to shower and to the airport.|Thanks for the lovely staff in the hotel. Especially the "boss" lady in the breakfast and who seemed to run the place. If we'll ever come back to Cartagena we'll stay here. Place where personality and...

I do not share at all the positive comments of most other customers. ||We booked a room for 3 and were first disappointed by the size of the room, much smaller than it looked on the pictures. It was also rather old and dark. ||But the real problem appeared in the evening; a very bad smell from the bathroom that made us understand why they sprayed deodorant before we arrived. It was simply impossible to stay there. The staff pretended it was linked to repairs undergoing and that it will be solved the next day. They gave us another room, much bigger, for 5 people, which was OK. But on the next day they wanted us to go back to the stincking room whereas nothing had been done, just spraying more deodorant! They served us another excuse to explain the problem. We refused to take back the room, but we had to insist a lot to make them agree and keep the bigger room. It was an unpleasant experience.||Moreover, although the bigger room was acceptable, it was neither clean (stains on the doors, broken floor...) nor comfortable. The noise from the air con was incredible!||Regard to the premices, OK it looks good, like an old colonial building, but the maintenance is poor and the patio is so full of air con blowers, plus the big one of the nearby restaurant, that you can stay there only if you like the manchinery room atmosphere !||Finally the value for money is low. I know it was the peak season - January - and the price was 3 times the normal one, but we easilly found much better places in Getsemani for a...

I really enjoy my stay at the hotel Balcone De Bocagrande, everything was perfect for myself !!!! If you look for authantique hotel OLD STYLE this for you ...... My room was the best of the hotel room 23 big , clean, nice view on the garden. Some of the personnel can speak english Lina at the front desk, Fred the waiter, Luis son of the owner, and William the owner. Really helpful always care about you ! The breakfest is included in the price and it is OK ! can do the job if you like scramble egg this is for you !!!! The juice WOW so good , fruits . The bread is very bad .||The hotel is located 5 mins walk from the beach, 15 mins in taxi from airport don't pay more than 8 $ please , than San Pedro is also 15 mins taxi ride 3$ You must going to San Pedro it is old town very nice ! Advise you must speak spanish if not don't go to Cartagena , not so many people speak english so hard !!!!!! Be careful they always want to charge you more for what you buy , tours , taxi everything ! They are not easy to bargain with, even if you are the BEST you not gone get it ! They don't care if they are not selling you anything really BAD !!!!!! They always trying to sell you stuff on the beach , it is quiet anoying STOP...