Delphinus Riviera Maya things to do, attractions, restaurants, events info and trip planning
Basic Info
Delphinus Riviera Maya
Chetumal-Cancun Km 282, Solidaridad, 77710 Playa del Carmen, Q.R., Mexico
4.5(830)
Closed
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Ratings & Description
Info
Adventure
Outdoor
Family friendly
attractions: Xcaret Park, Coral Reef Aquarium Xcaret, Zona Arqueológica de Xcaret (dentro del parque ecoturístico XCARET), Delphinus Xcaret, The great Tlachco, Mariposario de Xcaret, Aviary Xcaret, restaurants: La Isla Restaurant, RESTAURANTE LA PENÍNSULA, The Beach Club, RESTAURANTE LA COCINA, La Laguna Xcaret, Restaurante El Manglar Parque Xcaret, Las Rocas Restaurant, Royal Level, Sonora Grill, D'Oriental
Learn more insights from Wanderboat AI.Phone
+52 984 871 4120
Website
delphinusworld.com
Open hoursSee all hours
Sun8:30 AM - 5 PMClosed
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Posts
A MA M
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Awful. So regret not going with Dolphin Discovery. We loved our Dolphin Discovery experience some years back but they were closed on the day we could go. Delphinus clearly has connections so they are attached to Xplor Xelha mega company and other locations. This was a terrible experience and to total rip off for the money.
Delphinus said small groups but they meant a mega group split up into 8 groups that took forever with 2 smaller, older dolphins. They kept repeating simple exercises to stall for time. We paid extra for the superman push and the dolphins fail to push kids out of the water properly (not even past the waist) To be fair, the dolphins weren’t given enough swim distance to get the momentum needed but we really had to question how small and old these dolphins are that the same 2 dolphins were performing these activities for a huge group. Then at the end, they added some weird and unnecessary snorkel with the dolphin. You can get the same experience in a smaller group, better run and actually get pushed out of the water during the superman push at Dolphin Discovery.
The photos are super expensive but they are no matter where you go. Delphinus does not offer the additional video though.
We added the additional cost of transport. It takes about 30 minutes from Playa del Carmen. We had a 10am reservation so they picked us up at 8:50am at a nearby location. On the transport back, they combined us with a group that clearly stayed for another experience so we sat waiting 20 minutes for them in a non air conditioned area with nothing to do and no food or water. Then to add to the wait, we dropped them off first at playacar - I’m sure they were happy. So this added another 10 minutes for a total of 1h 40m (11:20am-12:40pm) for what should have been a 30m transport. We were hot, bored and very hungry – we thought this just added to the stinky experience. To finally being dropped off at 12:40pm. The driver wouldn’t even let us off a few blocks earlier with some nonsense about being tracked, like that was our problem. After multiple complaints and getting re-directed, a month later they refunded the transport.
UPDATE: wow, you are being untruthful in your response - not surprising. We carefully questioned about booking sizes and I have that in writing on chat and there was NO indication of group sizes of 10. We did not bend our knees and this is not the first time we have done this. The same 2 dolphins failed to push the next guy up sufficiently and he demanded they re-do it for him. You have failed to address the repetitive activities to stall for time. What a lame response to try to blame us for your insufficiencies.
Richard CleggRichard Clegg
A m A z i n G. Wow. Picked up in transport from hotel resort, approx 30mins. Driver nice and friendly air con vehicle.
Arrived and was greeted straight away, showed all confirmation paperwork and shown where to check in for safety demonstration video.
Put into a group (there were 4 groups initially) our group was no4 and ended up being just my wife and myself. Received a life vest and went straight down to the lagoon. Was impressed with the overall size of the lagoon, as I wasn't wanting to see these stunning animals in small pools.
First session we were with 2 youth male dolphins and were guided around their anatomy, where is ok to touch and not to touch etc. Then shown some of their special moves. Photographer taking photos throughout. Then moved onto a single female dolphin which was lovely to see the different temperaments. Got to kiss them, cuddle, stroke their fronts and backs. At no time felt rushed or that we were upsetting them at all.
Moved lagoons to the maternity area, where we met full grown adult dolphins, another 3rd bigger than the youths we had just met. Their 2 children were in the same lagoon, they were being trained for basics by the lead trainer whilst we spent time with the parents. We did foot push, snorkeling, fin pull. Again at no time did we feel the dolphins were upset / being harmed, and they are soooo intelligent. Really felt the dolphins were being well looked after. We got out after approx 50mins total. We reviewed all photos and bought the top package (everyphoto, a photo album, two photos in solid frames, an email link to all photos and a USB with all photos).
Got showered and changed back into dry clothes, spent a while in the gift shop where we bought many gifts, this shop also sold cold drinks should you need that.
We then went back to where we were dropped off and found the transport waiting for us. Back at resort all safe and sound. Printed photo album and printed frames were delivered to the hotel that evening by 6pm (we had arrived back at 1pm approx).
Would highly recommend, lovely knowledgeable and caring staff. Great facilities.
Luke WatsonLuke Watson
There is a lot of sitting around (out of the water). It was about 30 minutes of watching videos on a screen before being able to get in the water. You cannot bring your phone for pictures. The cheapest photo package is one photo and it is more than $50USD. Edit: The owners response to my review stated we didn’t go to the photo area. We did. That’s how we reviewed our photos and were made aware of the prices.
After we were done we had to wait in this pavilion (see picture) for 45 minutes before the Delphinus transport would take us back to the hotel. I assume so that you spend more time in their gift shop or photo area.
Their exchange rate at their box office was not correct with the current exchange rate.
Reviews
Reviews of Delphinus Riviera Maya
4.5
(830)
1.0
2ySadly disappointing. We were there on the 17th February 2023. We asked in advance if we could take photos and video, as one member of the family did not participate in the experience. Even before we paid the 505 USD (160 USD/per person + 25 USD for the extra ride for my sun) it was confirmed that this was possible, that the family member not participating in the programme could go in with the others and can take photos and make videos. Unfortunately, after payment it turned out that this...
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2.0
8yBooked this thru AmStar at our resort. Spent about $400+ for my son and I to do the Primax4 which I could've gotten cheaper elsewhere, the other company was further away so I stuck with Delphenus. Day of the trip, we got to the the front lobby of resort about 15 min early for our pickup from the Delphinus shuttle. Well, my son sees them drive off so we got left behind.... I go to the AmStar desk and they tell me they should've called our name out before leaving us. So, we had to rebook for...
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1.0
1ySEE UPDATE BELOW Awful. So regret not going with Dolphin Discovery. We loved our Dolphin Discovery experience some years back but they were closed on the day we could go. Delphinus clearly has connections so they are attached to Xplor Xelha mega company and other locations. This was a terrible experience and to total rip off for the money. Delphinus said small groups but they meant a mega group split up into 8 groups that took forever with 2 smaller, older dolphins. They kept repeating...
Read more
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Nearby attractions of Delphinus Riviera Maya
Xcaret Park
Coral Reef Aquarium Xcaret
Zona Arqueológica de Xcaret (dentro del parque ecoturístico XCARET)
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