Delphinus Riviera Maya
Delphinus Riviera Maya things to do, attractions, restaurants, events info and trip planning
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SEE UPDATE BELOW Awful. So regret not going with Dolphin Discovery. We loved our Dolphin Discovery experience some years back but they were closed on the day we could go. Delphinus clearly has connections so they are attached to Xplor Xelha mega company and other locations. This was a terrible experience and to total rip off for the money. Delphinus said small groups but they meant a mega group split up into 8 groups that took forever with 2 smaller, older dolphins. They kept repeating simple exercises to stall for time. We paid extra for the superman push and the dolphins fail to push kids out of the water properly (not even past the waist) To be fair, the dolphins weren’t given enough swim distance to get the momentum needed but we really had to question how small and old these dolphins are that the same 2 dolphins were performing these activities for a huge group. Then at the end, they added some weird and unnecessary snorkel with the dolphin. You can get the same experience in a smaller group, better run and actually get pushed out of the water during the superman push at Dolphin Discovery. The photos are super expensive but they are no matter where you go. Delphinus does not offer the additional video though. We added the additional cost of transport. It takes about 30 minutes from Playa del Carmen. We had a 10am reservation so they picked us up at 8:50am at a nearby location. On the transport back, they combined us with a group that clearly stayed for another experience so we sat waiting 20 minutes for them in a non air conditioned area with nothing to do and no food or water. Then to add to the wait, we dropped them off first at playacar - I’m sure they were happy. So this added another 10 minutes for a total of 1h 40m (11:20am-12:40pm) for what should have been a 30m transport. We were hot, bored and very hungry – we thought this just added to the stinky experience. To finally being dropped off at 12:40pm. The driver wouldn’t even let us off a few blocks earlier with some nonsense about being tracked, like that was our problem. After multiple complaints and getting re-directed, a month later they refunded the transport. UPDATE: wow, you are being untruthful in your response - not surprising. We carefully questioned about booking sizes and I have that in writing on chat and there was NO indication of group sizes of 10. We did not bend our knees and this is not the first time we have done this. The same 2 dolphins failed to push the next guy up sufficiently and he demanded they re-do it for him. You have failed to address the repetitive activities to stall for time. What a lame response to try to blame us for your insufficiencies.
A M
00
A m A z i n G. Wow. Picked up in transport from hotel resort, approx 30mins. Driver nice and friendly air con vehicle. Arrived and was greeted straight away, showed all confirmation paperwork and shown where to check in for safety demonstration video. Put into a group (there were 4 groups initially) our group was no4 and ended up being just my wife and myself. Received a life vest and went straight down to the lagoon. Was impressed with the overall size of the lagoon, as I wasn't wanting to see these stunning animals in small pools. First session we were with 2 youth male dolphins and were guided around their anatomy, where is ok to touch and not to touch etc. Then shown some of their special moves. Photographer taking photos throughout. Then moved onto a single female dolphin which was lovely to see the different temperaments. Got to kiss them, cuddle, stroke their fronts and backs. At no time felt rushed or that we were upsetting them at all. Moved lagoons to the maternity area, where we met full grown adult dolphins, another 3rd bigger than the youths we had just met. Their 2 children were in the same lagoon, they were being trained for basics by the lead trainer whilst we spent time with the parents. We did foot push, snorkeling, fin pull. Again at no time did we feel the dolphins were upset / being harmed, and they are soooo intelligent. Really felt the dolphins were being well looked after. We got out after approx 50mins total. We reviewed all photos and bought the top package (everyphoto, a photo album, two photos in solid frames, an email link to all photos and a USB with all photos). Got showered and changed back into dry clothes, spent a while in the gift shop where we bought many gifts, this shop also sold cold drinks should you need that. We then went back to where we were dropped off and found the transport waiting for us. Back at resort all safe and sound. Printed photo album and printed frames were delivered to the hotel that evening by 6pm (we had arrived back at 1pm approx). Would highly recommend, lovely knowledgeable and caring staff. Great facilities.
Richard Clegg
00
There is a lot of sitting around (out of the water). It was about 30 minutes of watching videos on a screen before being able to get in the water. You cannot bring your phone for pictures. The cheapest photo package is one photo and it is more than $50USD. Edit: The owners response to my review stated we didn’t go to the photo area. We did. That’s how we reviewed our photos and were made aware of the prices. After we were done we had to wait in this pavilion (see picture) for 45 minutes before the Delphinus transport would take us back to the hotel. I assume so that you spend more time in their gift shop or photo area. Their exchange rate at their box office was not correct with the current exchange rate.
Luke Watson
00
What an amazing experience for me my husband and two children. I liked the essential safety talk/video with the do's and do not's, which lasted 10/15mins. The foot push was out of this world!. My youngest is autistic and can not swim without touching the floor. There is a platform in the water to stand on for non swimmers to experience the dolphin, but any foot push / ride the fin is carried out in deeper water. Snorkeling with the dolphin's at the end of the session was a dream come true. The only con I couĺd address, was the cost of the pictures, it burnt a hole in our pocket. We'll worth every penny of memories thou. Ty. 😘
Tarnya Brannon
00
My husband and I were on our honeymoon and this was one of the best experiences of my life. It’s always been a dream of mine to swim with dolphins and you truly exceeded my expectations. Thank you so much to the trainers, staff, and especially the photographer. That young man has amazing talent. It was such a wonderful experience and everyone was so nice. It was so beautiful. ❤️ *Also, to the other reviewers complaining about the cost of the pictures…you don’t have to buy them you know. And EVERYTHING in the world is more expensive than it used to be, so quit whining about the cost and enjoy the experience.
Mary Sloan
00
Never known anything like it...what beautiful, intelligent and playful animals...who obviously love their keepers/trainers. Only reason I've docked a star is due to the cost of the photos...of course you want them and you expect it to be pricey but we went with the middle package, with a 'special discount' we still paid just over 200 USD. We weren't going to walk away without them but taking the piss a little bit too much in my opinion....but honestly....you've gotta go...
Rainsy
00
Nearby Attractions Of Delphinus Riviera Maya
Xcaret Park
Occidental at Xcaret Destination
Hotel Xcaret México
The great Tlachco
Delphinus Xcaret
Coral Reef Aquarium Xcaret
Zona Arqueológica de Xcaret (dentro del parque ecoturístico XCARET)
Mariposario de Xcaret
Aviary Xcaret
Museo del Arte Popular Mexicano Parque Xcaret

Xcaret Park
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Occidental at Xcaret Destination
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Hotel Xcaret México
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The great Tlachco
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Nearby Restaurants Of Delphinus Riviera Maya
Trajinera At Xcaret
La Laguna Xcaret
Chibali - Restaurante Xcaret
Restaurante El Manglar Parque Xcaret
Cantina Los Faroles
Ha - Restaurante Hotel Xcaret
La Isla Restaurant
RESTAURANTE LA PENÍNSULA
La Caleta Restaurante
Mercado de la Merced

Trajinera At Xcaret
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La Laguna Xcaret
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Chibali - Restaurante Xcaret
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Basic Info
Address
Chetumal-Cancun Km 282, Solidaridad, 77710 Playa del Carmen, Q.R., Mexico
Map
Phone
+52 984 871 4120
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Website
delphinusworld.com
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Reviews
Overview
4.5
(801 reviews)
Ratings & Description
outdoor
adventure
entertainment
family friendly
luxury
attractions: Xcaret Park, Occidental at Xcaret Destination, Hotel Xcaret México, The great Tlachco, Delphinus Xcaret, Coral Reef Aquarium Xcaret, Zona Arqueológica de Xcaret (dentro del parque ecoturístico XCARET), Mariposario de Xcaret, Aviary Xcaret, Museo del Arte Popular Mexicano Parque Xcaret, restaurants: Trajinera At Xcaret, La Laguna Xcaret, Chibali - Restaurante Xcaret, Restaurante El Manglar Parque Xcaret, Cantina Los Faroles, Ha - Restaurante Hotel Xcaret, La Isla Restaurant, RESTAURANTE LA PENÍNSULA, La Caleta Restaurante, Mercado de la Merced
