La Isla Restaurant — Restaurant in Quintana Roo

This restaurant is insanely expensive at $44.50 USD for a buffet entry. To make matters worse, I was charged nearly $17 more than I agreed to with our server. My wife and I were visiting the famous Xcaret during our stay in Mexico. We ate lunch at the La Isla buffet and after initially thinking the buffet cost just $19.50 USD per person, I was shocked to discover that our bill was $89 USD; confused with our server, I went back to look at the sign that I was the $19.50 amount for. Although the $19.50 was a price that I saw, I also saw the price of $44.50 per person on the sign and accepted my mistake. Our server had a very simple job of basically only getting our drinks because it was a buffet, but I still tipped generously at 15%. There was 4 simple options to tip on his card machine as he ran the card charge right in front of me option 1.) 10%, option 2.) 15%, option 3.) 30% and I do not remember the option of the 4th amount. But I agreed to 15% and he clearly heard me and charged it. Again, the full price was $89 USD ($44.50 x2 buffet meals). 15% of $89 USD is $13.35 for a grand total of $102.35. I was eventually charged $119.29 which includes a tip of 34%, which was not even one of the options when he charged my card. The next tip amount after 15% was 30%. A 30% tip would have still only made the full amount to be $115.70. So there is no way a mistake could have been made. I believe it was a blatant overcharge and because of this belief, I am working with my credit card company to recover the entire tip amount. I am incredibly disappointed in this expirience and it does not sit well with me regarding my overall Xcaret expirience. This is now the second time I have been severely overcharged in Mexico, with the first time being charged about $6 at the Cancun Airport. It has never happened in the United States during my entire adult life. My advice is to pay directly in cash to avoid...

I believe is the best option to eat in Xcaret, the service is amazing and the food is great, is not crowded

The place is beautiful a cavern and the way up and down is tru tunels, they told us this restaurant is no open always cause is always rented for private functions,

The fresh drinks of natural fruits are great, ice cream for the kids and a lot of see food for adults.

I would prefer to come back to this place than other restaurants...

Unique setting with International food selection. The fish an garlic on a fresh tortilla was my favorite with guacamole and habanero salsa. The Mexican margarita cost extra but the kick without loads of sugar was much...