I just visited this resort from October 26-30. The majority of the staff does not speak English which would make accommodations much easier. First day arrival once entering my room I found it wasn’t ready. It had no wash clothes to bath with(most visitors/vacationers had no wash clothes either and also experienced toilet issues).My toilet did not flush without holding the lever down due to poor pressure throughout this resort. Maintenance whom after several attempts to falsely repair the toilet using older parts tried to convince me “this is normal!” Throughout the night the toilet would run. I had to physically go into the bowl pulling the lever to fill the tank to stop the running. I spoke to a supervisor whom visited my room then attempted to move me to yet another room in which also was not prepared to occupy. Upon entering the buffet the food seemed to be a mystery. Some things I could identify while others I had no clue to what it was. There were not many options or the taste wasn’t good. I visited a restaurant where the rice was undercooked. “Meaning it was not done and hard” There are just so many other things I could complain or share but at this point being back home I know I’d never go back to this resort even it were free! I’m an avid traveler. I’ve been to many other resorts in Punta Cana and throughout the world and never have I experienced anything like this.The only safe haven was the sports bar which mostly consist of “finger foods” for late night snack and the Hibachi restaurant. Both were located on the Palace, the adjoining resort. The Palace’s food was also a hit or miss! I can’t tell you what your experience would be like. For all I know tomorrow they may read my review and make some changes for the near future. As of right now today though, “you’ve been warned!” Safe travels and god bless!