So many reasons why this place is awesome. Set up everything with Tiffany and she showed me samples of everything to get an idea. After some wild ideas I had, she helped me tone it down to understand the properties of what the glass can and cannot do. John Stokes worked with me on Spirit Pieces for one of my dogs. He was so respectful, knowledgable and just all around awesome. Because of the hot shop they work in, the shop walls are open. He put a cover over the ashes so the wind wouldn't blow them away. I didn't think about that at the time but just that small touch was thought out in a away that I didn't-- in grief. I got two hearts done. He worked with me from start to finish and let me in on the creative process. Each heart is completely different which attests to both his technique as well as what the glass just "does" in the fire. Just go with it and it becomes more awesome. I was able to choose colors etc. and he was nice enough to tell me what colors look like after. Meaning in the jar vs in the fire. I appreciated that because once it goes in the fire it's too late. You really dont know what the fire will do. You just trust. And let crafter do what they know how to do. That's the beauty of it. Several days later once cooled the piece actually comes out better than what you first see. All around they're just cool peeps! Rave, rave, rave!!! I'll be back! Just go!