While my children thoroughly enjoyed the facility, I am writing to express my disappointment regarding inconsistencies in your pricing structure. On our visit, the initial charge of $31 CAD for one child was followed by an additional $31 CAD for each of my two other children. I understood that accompanying adults were admitted free of charge, an assumption seemingly confirmed by the initial transaction. However, we were subsequently charged $10 CAD for my husband's entry into the waiting area.

This inconsistency in pricing, coupled with the manner in which the additional charge was levied, was unsatisfactory. The abrupt request for payment after my husband had already entered the waiting area created a negative experience. While the children's enjoyment of the facility warrants positive feedback, the lack of clear and consistent pricing, and the less-than-professional handling of the situation, requires attention. A review of your pricing policies and staff training regarding customer service would be greatly appreciated.