An true horror story with the Änderungsatelier and its Abteilungsleiter Frau Mohren. Gave them two suit jackets for routine alterations: Shorten Sleeves and Remove collar roll. I do this for all my off-the-rack jackets, as my shoulders are very straight, and I have twenty years of this routine tailoring behind me. The measuring and pinning goes well, all like I ask, perfect. I return to pick them up. The horror begins. Day 1) BOTH jackets have the same sleeve length as before, BOTH jackets have now a camel hump on the back. I lose my mind... HOW? How can one cut so off the measure and add one problem for one removed? They make all kind of excuses for the sleeves, refuse to acknowledge that the camel hump is a lack of skill. (never in twenty years did I have a collar roll transform into a hump). After much arguing, they offer to redo the sleeves and cut away the hump, that for extra charge. So we measure once again the sleeves, second try. Day 2) I cant believe it... BOTH jackets have extra long sleeves covering the shirt, one jacket has one sleeve longer than the other! One hump removed, the other is still there, albeit shallower. Not only they went completely off measures, but they couldn't even do it symmetrically! I now have two clown jackets, paid 110€ each in "improvements". I totally lose it and become extremely vulgar. I cannot stand such deep incompetence. The Abteilungsleiter comes along, one Frau Mohren, and it goes as expected. They cover each other, no apology, refuse to acknowledge the abominable, horrid job done, refuse even to acknowledge the clear asymmetry of one jacket, get confrontational and rude. In the very heated argument I hear the following:

I am crazy, they cut everything to measure, even though the sleeves are as long as before and cover the entirety of my cuffs.

I must be deformed, and it is not that they cut two sleeves at two different lenghts.

They challenge me to legally prove damages and refuse to even acknowledge the possibility of a refund.

They blame the botched back hump on "unique pattern", and not their lack of skill. Absolutely normal pattern, like a dozen of my jackets, never had this issue.

They tell me to never again come to Breuninger and keep doing my alterations elsewhere. This is the best part.

We then measure my sleeves a THIRD TIME, once again, exactly the same as before and I gave up on the back, as they obviously lack the skills.

So, I paid 220€ to have a basic alteration botched and performed THRICE, one jacked left deformed, being insulted and told to never again come to Breuninger Atelier. Breuninger, Leiter Frau Mohren, Russian speaking assistant. Absolute horror show, never in my life did I meet such incompetent and arrogant tailors. I wish that disciplinary action be taken, but obviously they will cover each other ad infinitum and nobody will bear any responsibility.