Their customer service has declined. I went there to have my vehicle repaired because I've had two other vehicles repaired there. The claims adjuster for the insured that caused the accident had called ahead and provided claim information and also requested a part be ordered prior to my arrival to minimize my repair time. Several weeks later, I had to go in after calling three times prior to confirm the part was in only to find out no record of my claim was on file and the part was never ordered. They were very defensive, full of excuses and nonchalantly dismissed me as if I wasn't a paying customer. David even went as far to say that they do not deal with the customers, only the adjusters. Which is false! How else would you receive the claim information, vehicle to begin repair and payment, because I had the payment and all paperwork pertaining to the claim on hand. They failed to recognize that errors were made on their part nor were they willing to rectify the situation, which led me to leave and take my business elsewhere. I told them that I came from another state and they didn't care how they inconvenienced me. Poor customer service and my business and money can be serviced elsewhere.