Rainforest Adventure Golf — Attraction in Dún Laoghaire-Rathdown

Disappointing attitude from manager

I went to rainforest golf today with my two youngest children (6 & 10) and a baby I mind in a buggy. When booking online it was not clear that buggies are not allowed, however when I got up to the counter the staff member advised me they have a no buggy policy. I explained that the baby can’t walk well and because I have a colostomy bag and she is very heavy I am not able to carry her for long periods of time without compromising my health. They said this is policy- they were polite and I have no issues with the two junior staff I spoke to. I asked if I could speak to my manager, and a man came over to me. I explained my predicament and he rather gruffly said , no, it’s policy and I’m not making an exception “. I said that it had not been clear on the website that the buggy would be an issue and that I could stick to the walkways and not go onto the green golf areas and he said it’s “all over the website”. I was upset and embarrassed and was crying in shame in front of my own kids and everyone else but he showed no empathy and walked away. I went downstairs to compose myself and checked the website. It does state in ONE place online that there is a no buggy policy, but only in one place, and it also states that it is wheelchair accessible. I would have hoped that maybe they could make an exception here but no. My children had been really looking forward to going so I went back upstairs and my 10 yr old daughter carried the baby , who is very heavy, for a lot of the time. The baby did walk a little but became very distressed when I would get her to walk, as she has joint issues and was crying quite distressed and loudly. I kept the atmosphere light for my children’s sake but was very disappointed at the manner in which the manager dealt with me. Policy is policy but surely sometimes common sense must prevail and it could be at least dealt with away from the front counter and lots of other customers who were queuing up and in...

My recent visit to Rainforest Adventure Golf in Dundrum Town Centre was deeply disappointing and distressing, primarily due to the unacceptable behavior of the male manager on duty.

We visited today with a group of nine children, all under the age of 15, who come from disadvantaged backgrounds. For them, this outing was meant to be a joyful escape. Before starting, we asked a staff member if we could take a snack break midway through our game and then continue playing. She agreed without hesitation.

However, just a few minutes after the children began quietly eating their snacks, the male manager approached and started shouting at them about having their lunches there. The children, all under 11, were visibly upset and did not deserve to be spoken to in such a harsh manner. It was incredibly distressing for them, and their day out was ruined.

As the supervising adult, I approached the manager to explain that his staff member had permitted us to take our food out. Instead of listening or showing any understanding, he accused me of lying and insisted that no staff member would allow such a thing. His rude and aggressive attitude was shocking, and it was entirely inappropriate for him to address the children directly and without any adult present.

We had paid for both courses and expected a pleasant experience. Instead, we were met with hostility and poor customer service. Additionally, the place was overcrowded, and it took almost an hour for the children to complete the course. For the price we paid, we did not deserve to be treated so poorly.

I will be sharing this negative experience with my school colleagues and friends. I urge others to reconsider visiting this place until there is significant improvement in their customer service and management practices.

Rainforest Adventure Golf needs to seriously address their customer service issues, particularly in how they treat their younger guests. We were thoroughly disappointed and will not...

Have been here with the family on a couple of occasions, and while we do enjoy ourselves, I can't help but think there are many small changes that could drastically improve customer experience.

Today, even though we had booked online in advance, we had to wait more than half an hour in the queue to get to the top, where the staff were bored and unhelpful. So time management from the very get-go was awful. On the course, and it was chock-a-block. We had to wait for people in front of us to move on, and then at one stage there were two couples behind us waiting for us to move on. Clearly they just had far too many people booked in for the hour time slot.

The course itself is fun, I like the sound effects and it's quite compact, but it is old and very poorly maintained.

They also operate a card-only policy, and even though I almost never have cash on me, today it was really irritating on two separate occasions. Ultimately I can't help but think, do you not want my money?!

Speaking of money, I didn't think it was good value for money at all. 5 people (3 adults and 2 children) came to almost €50, and when you are bumper-to-bumper and feel under constant pressure to hurry up around the course, it did not feel like money well spent.

The toilets were also absolutely disgusting - blocked up and stinking. Better management of this should be a priority.

I know we will be back, and we will probably enjoy ourselves then too, but I think focusing on better time management from start to finish could drastically improve...