Pedrocchi Café

We had very good coffee and desserts. The kind staff also tried their best to find seats for all coming customers, which is quite a feat, given the popularity of the place. But they managed quite well. The interior design is lovely and stylish, it's a nice place to be in. So why only 3 stars then?

Because the lady tasked with maintaining and cleaning the restrooms had her own scamming side hustle. When entering the restroom area, there is a plate on a small table where a small fee of 1-2 euros is to be paid by people using the restroom area, which are NOT customers of the establishment. However, the kind lady was extorting all customers that wanted to use the restroom by continuously pointing to the money plate, and kept repeating only "grazie mille", essentially stopping any and every person from going further, until they've left money on the plate. My wife was even harassed by her, when she downright refused to pay, since as paying customers already, it made no sense to do so.

I raised this with the rest of the staff, and they indeed confirmed that customers of the establishment could use the restroom for free. They were surprised upon hearing what their colleague was doing, and respectfully apologized for the inconvenience.

On top of that, the restroom lady was so involved into her side hustle, that she neglected her fundamental responsibilities. The restrooms were far from clean, and were smelling really bad, which makes the whole situation that much more embarrassing. Furthermore, when women were queuing to use the women's room, she redirected them to use the men's room instead, just to keep the flow going, and have people put money on that plate.

Highly recommend the place, despite the low rating, as long as you don't encourage such unprofessional behavior, and call it out to the rest of the staff. Hopefully, this is corrected in the meantime