I cannot rate this place high enough. We were in a crisis when we arrived because I forgot my bag in the shinkansen on our way to Aizuwakamatsu from Tokyo. Because we were late, Junko-san, their very kind receptionist, came back even though she was already off duty. As soon as she learned about what happened, she immediately checked the train schedule for the next day so we can pick up my bag which apparently ended up in Sendai (the JR staff in the station helped us find it - also a very kind guy). We arrived past dinner time but they still served us one of the best dinners we've had in Japan and told us that they will be serving us breakfast at 6:30 AM the next day because the train leaves at 7 AM. In fact, breakfast starts at 7 AM. I would understand if we couldn't have breakfast since we had to leave early, but no, they adjusted to accommodate us. The following morning, Junko-san drove us to the station right after breakfast when it was supposed to be her rest day. I got my bag back without a hitch thanks to the kindness and consideration of the staff at Tagoto. The rest of our stay was absolutely wonderful. The room was comfortable, the food was delicious, and the staff were lovely. This place is perfect.