Hotel JAL City Nagasaki — Attraction in Nagasaki

The Covid-19’s theme was inescapable. It followed us everywhere. Seeing everywhere disinfecting dispensers, social distance posters/markers, posters with generic COVID information and more huge posters with enormous masks with an angry face saying ダメ！ (don’t do it) really makes it a stressful experience. |Imagine me sitting with my wife and kids having a meal and seeing a huge scary mask giving me obvious and subliminal dirty looks while eating. |Also I tried to remove the acrylic panel on our table separating me and a son from my wife and another son. The staff said I couldn’t and that other customers were abiding by it. |I don’t know about other customers but it seems weird that they would impose safety measures for my family trumping my own family’s wish. I mean we slept in the same bed and kiss each other good night and so on. We spent 2 hours in a car on the way to the hotel without acrylics or masks. |Anyway on top of that every individual knife, fork, pair of chopsticks were inside a transparent protective wrap that wasn’t always easy to unwrap. All this compounded … made a holiday trip that was meant to be enjoyable a reminder that we live in an...

2024.08.05

Very Low standard for the stature of a JAL CITY hotel. It’s a renovated former Richmond hotel. The facilities and size of rooms, It’s comparable to a hotel route inn. I had used various other JAL city hotels and there was a standard that was maintained. The nightgown is the same ones used at the Toyoko inn. The mattress was ultra hard and very old, definitely recycled from the Richmond hotel. The layout of the room was also bad. There’s a TV in the way of a passage between the sofa and the rest of the room.

I have a back problem and therfore I remembered the soft comfortable mattress in other JAL city hotels, I was expecting the same here. It was far from it.

I have a message to the general manager. Now, do You know why ANA is the preferred choice for Japanese customers ?

Please take a visit to the nearest ANA crowne plaza. I’m absolutely sure it’s better than what you offer here. I am sure because ANA crowne plaza has displayed a commitment to a standard of what is offer to the guest amenities and comfort...

The room was clean and well maintained, but the service standards at this hotel are appallingly bad. As feedbacked by previous guests, the parking situation around the hotel can be confusing, and there is a lack of clarity on the affiliated carpark parking charges.

While attempting to understand the breakdown of the parking charges, I was yelled at by the senior staff manning the front desk in an abusive manner, where he was gesticulating and pointing at me while doing so. This service behaviour is utterly unacceptable and contrasts strongly with the high service standards that is synonymous with Japanese hospitality. I was left flabbergasted by the entire encounter given that I was patiently trying to understand the parking charges.

It is most unfortunate that I would now associate the JAL hospitality brand with this "once-in-a-lifetime" encounter. The initial check-in was actually smooth-going, where the younger female staff member took the extra effort to address our questions despite the...