I booked from expedia and read the reviews before booking, and everything on the comments/review sections seems to be pretty accurate||The capsules are more modern than other places, it’s very clean and well organized. They gave me a bag filled with 2 towels, Pj’s , toothbrush set, slippers and a tray inside the assigned locker. The locker assigned is pretty big, enough to fit one cabin sized luggage, a full sized backpack, wintercoat and more. It just wouldn’t fir larger size luggages, but there are space available for that! The receptionist also offered to keep my huge luggage in the locker on the lobby floor (which I personally think is safer, there’s tag number, my name signed on a form and someone will always be there to look after it imo?). The shower size is pretty tight, I didn’t get to try the sauna though. The capsule size is okay, yes there will be noise every now and then, but it’s manageable, it’s just like having a roommate back in Toronto. ||||I felt secured and confident once I found out that everyone needs to give their keys to the receptionists everytime they leave the building, and exchange it with a token/card-like with their room number on it. I think it’s brilliant for security purposes. ||||The pillow is a bit weird, like made out of beans or something. It’s fine with me though cause I have my own travel neck pillow. There is a blanket as well. The “door” on the website looks like an actual door, but it’s actually just a blind.||||The only thing you should know is that food and drink is not allowed in the cabin (allowed in the lobby only), the shower room is in a different floor. There is elevator, but must be able to take one level stair up to the lobby. ||||Overall, I have a good experience. It’s perfect if you are on a budget, just need somewhere to crash and don’t mind tight spaces. Remember to bring earplugs if you’re a light sleeper! :)