We stayed here at tguestd of our Japan trip, on arrival at reception were told we had smoking rooms as requested, when I said no we booked non smoking rooms, the senior Receptionist said that our booking was for two smoking rooms and that was what we had. I asked if we could have non smoking rooms and were told no we are full and we have a group coming in, we lasted no more than ten minutes in the room, we went back to reception with the booking form from Agoda which clearly said we booked non smoking rooms, Which the same form was pushed back to us saying, we don't need it, it's pre paid, so I approached another receptionist with the booking form and highlighted the non smoking rooms, the original receptionist stepped in and demanded to know where the booking said that, I placed my room key card undermining it, then he hastily started writing down room numbers and told us to go back to our rooms and they would get our new rooms ready, were moved within ten minutes, this should have been done at check in, it left a feeling of being badly treated and not valued as a guest. Breakfast was even worse, clearly only aimed at the Japanese and Asian guest, a huge selection for Japan/Asian tastes but for Western tastes very little, we found this the worst of our hotels in Japan, the location was good, but would not stay here again or recommend it, after all this the mini fridge didn't work and after everything else I just couldn't be bothered dealing with it, the room itself was great once we had rooms that did not smell of cigarette smoke, all to late though