Hotel Centrum Prizren — Attraction in The plateau of Dukagjin

Hotel Centrum is excellent!||Location couldn't be more perfect - the hotel is right in the centre of the Old Town, within short walking distance of all of the main sightseeing attractions including the old stone bridge, the Sinan pasha mosque, our lady of Ljevis, and the various mosques around the city. The hilltop fortress is 1 km by walking from the hotel. The path is a bit steep in areas, but the city views are well worth the climb! Entrance to the fortress is free of charge? and is quite large in size (I spent about 2 hours exploring the various areas of the fortress).||The hotel is separated across two building, the main building where the reception is and another building around the corner where the breakfast buffet is served. Rooms are spread across both buildings. There are elevators/lifts in both!||Although I booked into a single room, I was given a very large triple room with 3 twin sized beds. The room was spacious and well organized with lots of room to move about. The room had a writing desk with cabinets, a medium sized table top for luggage storage, a large 2 door standing cabinet for luggage storage with hangers, and a bedside table for each bed with above bed lighting (lamp and also a reading light). The room had large windows overlooking the city which let a lot of natural daylight into the room (with blackout curtains for the night time).||Wifi was password protected and wifi signal was very strong in the room and throughout the entire hotel! Air conditioning worked splendidly, with good temperature control and air flow. There was a flatscreen tv in the room, with local and international channels (the majority of channels in English were news channels). ||The bathroom was large and also well designed. There was a mostly enclosed walk in shower (glass divider), equipped with your choice of adjustable shower head or rain shower head. Water pressure and temperate were both excellent in the shower. The tap, not so much - the pressure from the sink needs to be adjusted. The hotel provided big bottles of shampoo and body wash, as well as a large dispenser of hand soap. There were 2 packs of cotton buds and 2 shower caps in the bathroom also.||Towels were in short supply - only 1 hand towel and 1 bath towel per bed and a stern warning from the hotel that if you use the other beds or towels in the room, you will surely be charged in full for this. I've read this complain on previous reviews and that policy still stands in the hotel.||The room had a medium sized fridge, well stocked with mini bar items. There was a written warning from the hotel that brining drinks to store in the hotel fridge is not permitted (the fridge is only for mini bar items), but I stored my drinks in the fridge with no problems. I don't feel like a hotel has a right to dictate where I consume my beverages and food from, so I disregarded the warning. I feel this policy is ridiculous, as hotel guests should not be obliged to consume only expensive items from the hotel mini bar. I shopped at the local super market down the street for much cheaper. These policies might turn guests off, but, there is always a work around.||On that note, there are two medium sized supermarkets nearby the hotel - My Market (about 300 metres away) and Kipper (about 400 metres away). My Market had the best prices and the best selection of produce and other grocery products. It also seems to be the more poor half grocery store among the locals!||Hotel staff were very professional and helpful. I found staff to be friendly, but rather curt. The hotel provides a small black and white paper map of the city. While not all hotel staff speak English, the younger staff are highly proficient in English.||The breakfast buffet was located in the hotel around the corner from me and it starts at 7:15 am (odd time)! The breakfast buffet was a gong show, with 40 hungry tourists showing up at the locked doors at 7:10 am waiting to be let in. Once the floodgates were opened, there were massive queues for coffee and breakfast. I'd say the hotel breakfast is very poorly managed, although the selection was decent. The hotel, for whatever reason, doesn't seem able to anticipate the volume of food for the number of guests staying in the hotel and food pans were emptied as soon as they could be replenished. The servers were bringing cooked omelettes only 2 at a time and they would be gone faster than the staff could make them. I think the hotel really needs to consider volume of breakfast for volume of guests, as many guests were very impatient at breakfast. All that aside, the offerings at the breakfast buffet were reasonable: omelettes, hard boiled eggs, fried eggs, a small selection of cold cut meats and cheeses, sliced cucumbers and tomatoes, whole bananas, a variety of fruit yogurts, plain yogurt, muesli and cold cereals, and cold milk. There was one automatic coffee machine, which meant long queues for coffee, but the machine worked very fast. It had automated options you could choose from - americano, espresso, long espresso, cappuccino, vanilla latte, Nescafé latte (3-in-1), hot water, hot milk etc. The coffee was good, but the hotel uses paper cups which meant a considerable amount of waste! Staff worked hard to ensure that food was replenished, but surely there is a better system to by employed here (e.g. preparing ample food prior to the start of the breakfast buffet in anticipation of the hungry, impatient crowds). The quality of food was great, though, once you managed to get a plate of food! Seating was in excess supply, so there was no trouble finding seating in the breakfast room.||Overall, the hotel was very good! Location and value were on point for Kosovo, and the hotel offered extra amenities that were unexpected and welcomed! I think the only things that need to see improvement are: 1) the off-putting laundry list of rules, regulations and "violations," and 2) the flow/traffic of the breakfast buffet and volume of food prepared in the morning for the number of guests staying in the hotel. Otherwise, I had a great stay at this hotel and would...

The Centrum Hotel is indeed at the centre of Prizren’s charming old town. This is where the merits of the hotel end. ||We stayed here as part of a tour group and would have hoped that the tour had a better selection of accommodation on its itinerary. The Hotel Centrum is dated, tired and uncomfortable. There is no elevator, with the reception and rooms all upstairs. However, the staff were incredibly accommodating in carrying all luggage to guests’ rooms. Incredibly in 2024, the hotel still employs a physical key system that I haven’t experienced elsewhere for decades.||The rooms themselves are of.a poor standard and I don’t see how this place can lay any claim to having 4 stars. Our room was like a furnace even though it was cool outside and the “air conditioner” is an aged dilapidated machine that simply did not work. Opening the window supplied a bit of relief from the heat. However, this respite had to be balanced with the proximity of an adjoining room where the windows were so close that they afforded little privacy, the constant noise and smell of an extraction vent (probably from the kitchen downstairs?) and the incessant chatter of the staff member on reception who carried on the world’s loudest conversation long into the night.||Besides the heat, the beds were some of the most uncomfortable that I have ever had the misfortune to encounter. While sleep was virtually impossible, I now know what the experience will be like on a marble mortuary slab. The bathroom, fittings and furnishings were all dated and so tired that they need a good lie down.||Breakfast downstairs presented its own challenges and resembled a sequence from the Hunger Games to get a table. The Centrum appears to share facilities with another hotel across the road and the breakfast room was so overcrowded that it was ridiculous. Even when victorious in securing a table, we were left to ponder whether the effort was worth it. The breakfast on offer was pretty poor greasy stuff and after the first day we decided to supply our own from a supermarket down the road.||The Centrum Hotel fails to deliver what it promises online. I’m stunned that it has received positive reviews as this was not...

We reached the hotel at 2 AM our luggage were still in the buss so we checked in , took our room keys without our luggage , they brought them to the lobby , after that we took them to our rooms by the alleviator which it wasn’t work efficiently as we were in the first floor we pulled them all over the stairs, next day we went to breakfast it was the worst breakfast I ever had, moreover the restaurant in another building and other street, the employees were very tough nobody smile !!!! They don’t speak English even basic!!!!! , other than this the guid spoke with us about the rolls of the hotel haha which the forbidden lists were : Do not use the towel to dry ur face because the make up could rewind it , haha as it coast them 30 € (the boy who spoke with us said so ) and the suit cases shouldn’t placed on the bed even though they don’t put any table for that, because it could make the covers dirty ( they don’t do laundry haha ) haha this is our bad experience in this hotel which I never recommend at all I did complain to the receptionist and ask for there manager but they brought a boy to speak with us, it seem he is the only one who speak English (I don’t know if he is employee or not) as he started his spearhead about the hotel policy which I never heard about it before, I explained for him that as I travelled all over the world , I never had a certain bad experience with the hotels, at the end the rolls stayed and we couldn’t do anything, it was a...