Theranda Hotel — Hotel in The plateau of Dukagjin

Do Not Book or Stay at this Hotel Do Not Book or Stay at this Hotel Do Not Book or Stay at this Hotel

Don't know where to start. I checked-in this place for 2 reasons. Very central, walking distance to old town, all restaurants, cafes, bars and there was a lift (I am handicapped). And there was a parking. Which is problem in Prizen close to old Town

After we checked-in wished to rest a bit. Without much luck there was terrible noise from next door, because it was still early in the day I tried to ignore. But seemed like all the noise was like in our room. But the reality kicked in at night time. Thanks to neigbours, that they came back at after midnight and used their cupboard, you can not belive the noises, we could not make that much noise in our room. We found out that, the room diveder was the double sided cupboard, in short; means only 16mm board between two rooms!!!! So after that sleep was almost impossible.

By the way when we came back to sleep at night, the lift was out of order and we asked to take the steps, 2 stories up...

Next morning lift was still not working, went down and asked the reception to bring our one piece luggage down, which was done after 30 minutes while we were in breakfast.

Before entering the breakfast I asked reception to bring my car out because it was parked behind another 5 vehicles. After finishing the breakfast my car was still standing there....

At that point, without much sleep, and wanted to leave early I got really pissed off and I gave the receptionist a piece of my mind. Instead of rceptionist or the supervisor the "bell boy" , "chef" or who ever was trying to answer me, instead of a simple sorry from them. So we paid, even I was there to Maneuver my...

Avoid by all costs!!||||1. The bedsheets were stained, ripped, and smelled like cigarettes. The rest of the room was dirty. ||2. The AC did not work at all, and therefore the windows had to be kept open. This kept me and my friend awake during the night due to the loud traffic noises. ||3. The breakfast buffet was disgusting: not only were there very little food options in the morning, the hygienic standard to which the food had been stored and handled were questionable. Moreover, the plates and glasses, that should have been transparent, were yellow from stains of fat and dried food leftovers. ||4. The service during the breakfast was beyond something me and my well-travelled friend had ever seen in our lives. Half an hour before the buffet was about to close, a woman with children (who were clients of the hotel!) came to take some food, but the man working at the breakfast bar was rude and shouted to them that "breakfast is over", even if there was still half an hour left of breakfast time. My friend brought the family foods from the (disgusting) breakfast buffet, and she got yelled at by the worker. ||5. We went on and complained to the hotel manager about what we had witnessed just moments before at breakfast. The hotel manager was AWFULLY rude, questionized what we had witnessed, and when I pointed out the dirty plates and glasses, he accused me of lying. Oh, and the vocabulary he used was very sexist and downgrading, an absolutely disgusting human being. ||6. The receptionists were nice (an elder man and two young girls). Kudos for working in such an awful environment. ||||Prizren is a nice city, and I have stayed in nicer places there. Avoid Hotel Theranda...

Avoid by all costs!!

The bedsheets were stained, ripped, and smelled like cigarettes. The rest of the room was dirty. The AC did not work at all, and therefore the windows had to be kept open. This kept me and my friend awake during the night due to the loud traffic noises. The breakfast buffet was disgusting: not only were there very little food options in the morning, the hygienic standard to which the food had been stored and handled were questionable. Moreover, the plates and glasses, that should have been transparent, were yellow from stains of fat and dried food leftovers. The service during the breakfast was beyond something me and my well-travelled friend had ever seen in our lives. Half an hour before the buffet was about to close, a woman with children (who were clients of the hotel!) came to take some food, but the man working at the breakfast bar was rude and shouted to them that "breakfast is over", even if there was still half an hour left of breakfast time. My friend brought the family foods from the (disgusting) breakfast buffet, and she got yelled at by the worker. We went on and complained to the hotel manager about what we had witnessed just moments before at breakfast. The hotel manager was AWFULLY rude, questionized what we had witnessed, and when I pointed out the dirty plates and glasses, he accused me of lying. Oh, and the vocabulary he used was very sexist and downgrading, an absolutely disgusting human being. The receptionists were nice (an elder man and two young girls). Kudos for working in such an awful environment.

Prizren is a nice city, and I have stayed in nicer places there. Avoid Hotel Theranda...