Last Thursday 4-7-2024, I took my son and his 3 friends to spend a day at fun planet Byblos. To cut the story short, after I paid for the tickets ( 5 tickets ), the receptionist asked why do we have a cake? My reply was we are going to spend the day, have lunch and I want to cut the cake for my son’s birthday after lunch. Automatically the reply was we take 40$ cake service. I was surprised and asked why. The reply was we will offer you the plates, a birthday song and sing for your kid. I was literally stunned and replied then cancel the cake, I don’t want to. She suggested that they talk to the manager. Well no offense the manager came and he was only a max 20 year old young man who said nothing, just nodded and left. (I know I will get the same automated reply that they have birthday packages that I don’t want them, it’s just a cake that I want to have normally as it’s common in almost all places in Lebanon). As for the safety of the slides, they weren’t up to the standards. The kids hurt their backs while sliding and while falling in the water. The water was somehow shallow and the slides were rough. And to add on that, I wanted to take a shower after swimming and there was kid’s poop under one of the showers. I told the waitress and she went on solving the issue. Later on the kids came to me to tell me that there is also poop in the pool. Nevertheless, let me just give credit to the nice waitress that was in our section. She was really nice and hospitable. Finally, I’m 100 percent sure that it’s going to be my last visit to that place.