Shangri-La Tanjung Aru
Shangri-La Tanjung Aru things to do, attractions, restaurants, events info and trip planning
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Spent 3D2N here with my small family of four. Lemme drop this list for easy reading: PROS: - facilities catered to all ages - love the different pools - wading pool, kids pool, big pools with different depths - slides - very big compound that was very beautifully landscaped :) - i requested some kid slippers (the floors were cold), extra water and some kids toiletries [via the app] and was provided so promptly! <3 - the view is wonderful (Tanjung Sea View Room) and the sunset view (i believe is known as the 3rd best sunsets in the world) - loved the addition of the mini cinema, would suggest to provide some snacks or drinks (purchased at a price of course) to just round up the experience - ALL staff that we met were wonderful, polite, big smiles , so warm . keep up the good work! - i love that the pools (and pool side) had some shaded parts so kids wouldn't be directly under the sun - rooms are very clean and comfortable CONS: - i find the breakfast buffet slightly disappointing - in-room dining came very salty (mushroom soup, watanho) - for a name like shangrila, i would have expected more personalized welcome. i checked in 2 days after my birthday, and checked out on my son's first birthday. i do not expect cake or a big huuhaa, but a simple wish would have sufficed. i have received more in smaller hotels - TV should be upgraded, at least to have youtube(?) For a family hotel, please include more kids channels? we just wanted a few hours to ourselves after dealing with active kids all day - i wished the staff at the check in counter would be more friendly and share what facilities are readily available or a simple map maybe? - upon booking, i keyed in my preferences : i requested baby stroller, sterilizer, playpen and some pillows (and i double checked on my Shangrila Circle app) but heavily disappointed none of what i requested was provided - i think there was lack of signages, we had trouble finding the Shang Palace but it's fine as I asked the employees along the way - the private beach was surprisingly small, from the pictures and ads i had thought it was a long walk lol - we signed a package so our check out time was 3pm, but housekeeping came in our room around 1pm which i think was poorly communicatedf overall stay was ok
Elynn ElynnElynn Elynn
00
I’m genuinely surprised at these glowing reviews. In summary , for the high price point the hotel charges , it was very disappointing. The rooms are very tired and in desperate need of a makeover. The carpets are stained , walls marked, decor outdated , no working TV (quite old). It rained so we were inside wishing we were back home. The lobby area is packed with guests (for events, functions, waiting for pick-up), it felt like the middle of a busy airport than a 5 star hotel. For baby cots, these are iron or metal bars with little padding so not very safe. Breakfast - wide variety but below average quality. Also packed so hard to find table, and not enjoyable. We chose to eat at a cafe in town instead of going for our breakfast. Room service - took over 1 hour for an ice-bucket to come. Area- not much around the resort, limited food options nearby, need to go to town/city centre. Upgrades / late checkouts - for members eligible for those, it’s subject to availability, and of course there was no availability …. after much awkwardness, the hotel let us extend by 1 hour. PROs: Facilities are good - especially for kids. Live band was good. Sunset bar views (although drink options weren’t good). Staff were pleasant. Views are good. In-room dining food was much better than expected (compared to breakfast). I wouldn’t stay here again, or recommend it based on the state of the rooms.
Susan McKinstraySusan McKinstray
20
Stayed in STAR (Shangri-la Tanjung Aru Resort) many times now. Cant speak much of Kinabalu Wing rooms, as i only stay in Tanjung Wing. Tanjung rooms are great, for couples and for families with 2-3 kids(get the suite) This i like the most. Very children/kids friendly. The pool and slide area will keep them occupied. There are life guards on duty but dont rely on them 100% as there just too many ppl at times. There is also a play room if you dont feel like having your kid under the sun for too many days. Sunset view by the beach absolute must to catch. Staff friendliness were half and half. They could smile a little more. However The house keeping staff were very efficient. Any order to change towels etc etc, they are pretty quick. Food, this is the biggest let down. Never ever order their room service unless you really need it. Been here and stay here so many times, their food just never improve at all. In terms of quality and quantity, just not a 5 star resort quality. The breakfast was just so-so in terms of choices. And the refill is slow, and at times they won’t refill at all even there’s another 30-40min left off the breakfast services. Food 1.5/5 star. Shangri-la Rasa Ria food and breakfast spread was so much better.
KJYeeKJYee
00
My recent stay at Shangri-La Hotel in Kota Kinabalu was truly unforgettable. Upon arrival, I was warmly greeted by the friendly staff who made sure that every detail of my stay was attended to with care. The room itself was spacious, elegantly furnished, and equipped with all the amenities one could wish for to ensure a comfortable stay. The sea view from my room added an extra layer of enchantment, with its breathtaking view and refreshing sea breezes. The hotel’s facilities were equally impressive, featuring a stunning infinity pool overlooking the sea, a well- appointed gym, and a delightful kid- friendly pool with slides. However, it’s worth mentioning that we found the breakfast options to be somewhat repetitive over the course of four- day stay. We were impressed with the housekeepers who keep our room clean daily. Additionally, they fold an elephant with towel and wrote some warm greeting notes to cheer up our days. My girl really happy to see it. In conclusion, from the impeccable service to the luxurious accommodation and captivating surroundings, every aspect of my vacation surpassed my expectations. I am eagerly looking forward to returning to this idyllic retreat in the heart of Borneo.
CoffeeCoffee
00
Our recent stay at Shangri-La Tanjung Aru was absolutely phenomenal, and I cannot recommend it enough for families looking for a perfect getaway! From the moment we arrived, the warm and friendly hospitality made us feel right at home. The resort is a true paradise, offering a serene beachfront location with breathtaking views of the South China Sea. The rooms were spacious, beautifully designed, and equipped with everything a family could need for a comfortable stay. The attention to detail was impeccable, ensuring every member of our family felt pampered. The kids especially loved the swimming pool and the fun-filled water play area, while the adults enjoyed the peaceful sunset views and world-class dining. The activities offered are perfect for families, from island hopping to water sports, and the staff are always ready to assist with a smile. It's clear that Shangri-La Tanjung Aru goes above and beyond to create unforgettable experiences for families. I highly recommend this resort to anyone planning a family vacation. It’s the ideal place to relax, bond, and create cherished memories. We’re already looking forward to our next visit!
Khairunnazren IsmailKhairunnazren Ismail
00
The Great - stayed with our newborn and the level of service provided was through the roof - room came prepared with baby cot, sterilizer, bottle warmer, baby bath essentials and bathtub, baby potty. Amazing and only because of this it’s 4 stars despite the below. Not so Great - A) circles membership must be informed to staff and not automatically requested for, we missed out a few dining points as we had assumed that providing the room number is automatically linked to the points registration. Funnily the receipt already shows my membership details through the room number but apparently is not linked to the points system. B) there were construction upgrading works around the resort right outside our room, and was only made aware after checking into the room via a paper on the desk. We booked a seaview terrace but whole area outside the balcony was cordoned off which meant a huge detour to walk to the sea side, and most parts of the day there were random workers and vehicles at the area, not very assuring for privacy and security. Our booking was made a month in advance, least they could do was inform us in advance of the works expected.
Hong Liang YengHong Liang Yeng
00
Nearby Attractions Of Shangri-La Tanjung Aru
Tanjung Aru Beach Night Market
Head North Paddle (Stand Up Paddle Kota Kinabalu)
Ice Cream Bar @ Tanjung Aru Beach Hotel
Tanjung Aru Beach Phase 1 Sunset View Point

Tanjung Aru Beach Night Market
4.3
(262)Click for details

Head North Paddle (Stand Up Paddle Kota Kinabalu)
4.7
(28)Click for details

Ice Cream Bar @ Tanjung Aru Beach Hotel
4.2
(12)Click for details

Tanjung Aru Beach Phase 1 Sunset View Point
4.2
(9)Click for details
Nearby Restaurants Of Shangri-La Tanjung Aru
Lucy's Kitchen
ZING Sunset Bar
Rumah Makan Kg Tg Aru Baru
Café TATU
Sunset Bar
Restoran Kak Min
The Korean Club Restaurant | 다리스낭
Coco-Joe's Bar & Grill
Shang Palace
Borneo Lounge & Bar

Lucy's Kitchen
4.4
(1.2K)Click for details

ZING Sunset Bar
4.5
(483)$$
Click for details

Rumah Makan Kg Tg Aru Baru
4.8
(92)Click for details

Café TATU
4.2
(98)Click for details
Basic Info
Address
No. 20, Jalan Aru, Tanjung Aru, 88100 Kota Kinabalu, Sabah, Malaysia
Map
Phone
+60 88-327 888
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Website
shangri-la.com
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Reviews
Overview
4.6
(4.5K reviews)
Ratings & Description
attractions: Tanjung Aru Beach Night Market, Head North Paddle (Stand Up Paddle Kota Kinabalu), Ice Cream Bar @ Tanjung Aru Beach Hotel, Tanjung Aru Beach Phase 1 Sunset View Point, restaurants: Lucy's Kitchen, ZING Sunset Bar, Rumah Makan Kg Tg Aru Baru, Café TATU, Sunset Bar, Restoran Kak Min, The Korean Club Restaurant | 다리스낭, Coco-Joe's Bar & Grill, Shang Palace, Borneo Lounge & Bar

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