Sultan Ismail Hospital — Attraction in Johor

First of all, i would like to say, please show ur love & caring as a hospital staff. Especially for those who worked in Obstetrics and Gynecology department.

My wife has been informed that she has sugar level during pregnant. Then the clinic referred her to the HSI for earlier deliver. But it left me a very bad experience within these 4 days due to the way of working & attitude of guards and nurses.

During MCO 3.0, my wife was there and they disallowed husband to meet after the first day after baby delivered. I’m fine with that even I don’t even meet my baby after she birth and it’s about the safety issue for mothers and babies. But the Malay guard at 4th floor also rejected to help me to pass the food i had prepared for my wife. And the other Indian guards who duty before her, they did helped. However, she asked me to put in the box at 3rd floor. Ok, I’m fine. I walked down to level 3 and wrote my wife name then put the food container with recycle bag into the box they had prepared and ready to pass to the patients from each ward.

After 4 hours later, my wife said she haven’t received her lunch yet and she’s very hungry. And It’s gone… The reason she don’t want to take the hospital food is because she cannot eat chicken due to operation. Furthermore, their food always chickens. So, i called the HSI and asked them why? The reason is they don’t send hot foods only biscuits, bread they accepted. But how come the first 3 days they’re ok to pass? On the 4th day, they said cannot? And I’ve listened to the advice of the 4th floor guard. Now they have this kind of excuse to avoid from responsibility and covered their negligence.

After that, the nurse talked to my wife that “your husband called to complain…” no one would like to complain if there’s no such thing happened. Please be sympathy and provide necessary support to those pregnant women.

I hope that they can change their minds that you’re not a government servant but a medical and nursing staff. Patients needed more care and love. Sometimes, they’ll recovering sooner if they feel good feeling. And it also left a very good impression and reputation for visitors. Malaysia government is good to take care of citizens and provide affordable medical to us but don let a pole to overturn the boat. Give proper training to the frontline and improved their ways of working & attitudes in order to make HSI be able to succeed in the long run.

Last but not least, I’m proud to be a Malaysian and this is a country where gathered different religion and race, all of us lived in a harmony...

This happened few years back, not sure if the service has improved.

My brother and I brought my mom to the emergency after she complained about stomach pain. We went to a private clinic (the doctor suggested my mom to get herself checked in a bigger facility -- we think the hospital, of course!), and then to HSA's polyclinic few days back, but her conditions worsen since then.

At the emergency, her BP, temperature, etc was checked, and the officer (not sure whether he was a Doctor) said that my mom's vital is fine, and she can go home, without even checking her stomach! My brother who is a veterinarian insisted that my mom be given more thorough checks, then in the midst of all that, a senior doctor came by and asked about my mother's condition.

Some more checks were done, and my mom was asked to stay in the emergency ward for few more hours until the results came back.

Despite all those checks, my mom was discharged a few hours later and was given a date for a follow-up appointment which will occur a few months later.

My mother was a civil servant, and she did not take up any medical cards or insurance coverage, trusting that the public health service was enough. So my brother and I decided to pool our savings and send my mom to a private facility the very next day. After spending some five-figures money for an endoscopy and three-night stay in the private ward, true enough, her stomach pain was not just bad food and gases. She had level 2 lymphoma, cancer! With the diagnosis, we got her admitted into another public hospital immediately.

Imagine if we trusted and waited for the follow-up appointment given by the...

Subject: Feedback on Front Office Experience at Ophthalmology Department (9:15 AM Visit)

Dear [Hospital/Clinic Management],

I would like to share my experience during my visit to the Ophthalmology Department at 9:15 AM today. Unfortunately, the interaction with the front office staff was disappointing and left room for significant improvement:

Lack of Warmth and Professionalism The front office staff did not greet with a smile or show basic courtesy. It felt as though they left their friendliness outside the hospital doors.

No Initiative to Assist I was not asked how I could be helped. I had to take the initiative myself to approach and ask for assistance.

Low Energy and Inefficiency The team appeared to be working extremely slowly, with minimal energy or sense of urgency.

Unprofessional Keyboard Handling Staff were typing as if they were unfamiliar with the keyboard—searching for each alphabet, which further delayed the process.

As of 9:40 AM, still not calling. This level of inefficiency is frustrating. Just to take appointment date , imagine if real check up !

Recommendation: Instead of repeatedly asking patients for suggestions (which rarely get implemented), I strongly suggest management engage directly with the staff to understand the root causes—be it motivation, training, or systems. Execution and initiative must come from within the department and its leadership.

I hope this feedback is taken seriously and leads to meaningful...