Volkswagen Glenmarie (F.A. Wagen) Showroom — Attraction in Shah Alam

Did my schedule service at this SC. Grudgingly travelled 40+km here given all the SCs nearer to my home had closed. However, the experience was good thankfully. Had the first appointment and when arrived was dully greeted amd attended to. The reception was efficient and so was the SA. It was a normal service but based on earlier experience at Sg Besi, was expecting it to take me thru to lunch. That was not to be. The car was ready (washed too) by 10.15am which was

I would like to sincerely commend Mr. Siah for the outstanding support and assistance he has provided me. From the very beginning of our communication, he has been consistently responsive, attentive, and extremely reliable. No matter the time or situation, Mr. Siah made sure that my concerns were addressed promptly and with great clarity.

What impressed me most is his patience and professionalism. Even when I was uncertain or had multiple questions, he never rushed his replies. Instead, he took the time to carefully explain each step, especially regarding directions, procedures, and the correct channels to follow. His ability to simplify matters and provide clear guidance gave me peace of mind in a moment that could have otherwise been stressful.

Beyond just sharing information, Mr. Siah displayed a genuine willingness to help. His proactive approach, from offering clear instructions to providing reassurance, reflects not just knowledge, but also empathy and dedication. It is rare to find someone who combines both competence and kindness so well.

I am truly grateful for his support, and I believe his professionalism, integrity, and approachable nature set a high standard of service. Mr. Siah is not only dependable but also an individual who inspires trust and confidence.

I would highly recommend Mr. Siah to anyone seeking assistance, as he is a person who genuinely goes above and beyond to help others. His guidance made all the difference, and I deeply appreciate the effort he put into ensuring everything...

Despite sending in my car twice to rectify some problems (sent during scheduled service) problems weren't rectified.

The first time I sent it in for 45K KM service interval I complained about the absorber making thumping and creaking sounds going over bumps or uneven surface. Claimed it was fixed. It wasn't.

So during the next 60K KM service interval I complained about the same problem, and other problems such as:

1.) Rattling noise due to (I suspect) poor assembly of the right side passenger door speakers 2.) Broken latch for the cubby hole access behind the armrest for back passenger seats (was told they couldn't replace that flimsy cheap plastic latch only , and have to change the whole armrest assembly for MYR2000, I rectified the problem myself for less than MYR30)

Apparently the complaints with regards to the absorbers and the noise wasn't even looked into despite me sending in the car in the morning and the service advisor didn't even tell me about it. I had to personally inquire whether it was rectified (at the end of the working day during collection) before being told that they were busy and had no time to look into it. In this case why was I told in the first place that these complaints would be looked into and it would involve me leaving the car for the whole day?

Overall I feel VW FA glenmarie have done a very poor job and I am never going there again. For those VW guys reading this..feel free to verify my claims. My car plate...