AMERICANS Beware before you decide to travel here during your trip in Cancun... today I had a really worrisome experience. I am in disbelief at how racist the staff were and how unwilling they were to help tourist. I have never ever ever been treated so disrespectfully. Specifically Regina ...... I was there today and my cellular service was not working to call for an uber. No one was at your taxi stand and I asked the young woman at the concierge desk for help. At first I asked if there was public wifi to call for a ride. She said no. I asked her if she could tell me the distance to my hotel Hyatt so I could judge if I could walk in the sweltering heat. I have several medical conditions and she said no. So I asked her to call security. I asked security to call my hotel so they could send a taxi to me and as he was pulling out his phone to let me use it she told him no. I was in disbelief. I lost it and called her terrible names but in my defense she took away the help another person was willing to offer me. I couldn't understand why she was being so cruel. Imagine 100 degree weather and needing a ride and someone taking away your lifeline to it. Clearly this young woman has no value of tourism and the life style it brings to your area. In my country when people are traveling and they speak Spanish and need help even though my skills are limited I help them. She is a horrible human being and she does not belong in the role you have her working in. Put her in a role where people who need help wont have to depend on her. She refused to call a manager and refused to call security. If my phone was working I would have called you all myself or ordered my own ride. I am in disbelief at the way I was treated. I would never treat another human this way. The mall itself was really pretty. It has very nice stores. The support for tourist is terrible and there is no support from concierge, security or leadership on site nor when I returned to my hotel and I called the main number. The website indicates they close at 7pm daily but when I called the main number no one picked up. I literally had to walk up to random cars in the Taxi drop off area that were not taxis to ask if one was an uber. Neither were but one mexican national heard my story and was kind enough to drive me to my hotel. Im lucky as a Texan I have some spanish skills. If you have none do not come here. I was also lucky nothing unsafe happened to me. Beware before you come here or have a ride back planned. If you dont your likely safer not coming until they fix this.