TAMAN CONDESA — Attraction in Mexico City

My family booked Sonder’s Taman Condesa for the week of my daughter’s September 2023 wedding. My daughter and her fiancé toured Taman in March 2023 and ultimately chose the property for its two bedroom units, location, and amenities. When viewing the building, they saw a sizable birthday party (with music, decorations, and catered food) being held on the rooftop deck. They were ecstatic to learn that parties of this sort are allowed to all guests of the property, and that they could host their tornaboda (day-after-wedding gathering) on the rooftop. Not only did they confirm this plan that day, but also in several phone conversations and written emails with Sonder staff leading up to their wedding later that year. Fast forward to the day after the wedding: Caterers arrived at the double doors and check-in area only to be told parties were against “House Rules”, No “House Rules” were provided upon booking; the groom’s mother offered to host the caterers in her private unit. We told guests to grab a plate and head to the roof. This plan did not work long as the Taman front desk locked access to the roof. Guests were stuck in the hallway with plates of hot food until we decided on Plan C: the courtyard. We ate and chatted in the common space courtyard. We tried to access the other common areas and those too were locked. We were guests that had paid to stay there and have use of their facilities but were told we couldn't use any. We congregated in the lower grassy area when a very large man who claimed to be the manager asked us, "how many of you are staying here at this property?" There were about 15 of us who all raised our hands. He asked me what my room number is and I gave it to him, so did the rest. He said that we were not allowed to be there or anywhere in their common areas because we got a group rate/package and therefore we do not have use of any of their amenities. I never saw that verbiage when booking our reservations for us, family members or friends (proof of receipts to corroborate). We were told to leave the area or we would be evicted and they would call the police. He said that we were being loud which we have videos to corroborate those lies. We did as he said. I happened to leave my Tom Ford sunglasses in all the chaos on the small table, which one of our friends said they saw the very large man pick them up. I went to the front desk to ask for them and they said they didn't have them, I left without them and a $450 loss. We went back to our room, and a moment later we hear a knock and answered, it's the same very large man that said we have 30 minutes to evict. We were shocked! We complied with him when they told us to leave the grassy area and now we are told to leave! We had a full weeks booking; so did most of our guests. My other daughter, husband, along with her a 3 year old daughter and 2 year old toddler twins were also asked to leave and given 30 minutes. Three toddlers and all the stuff that comes with it, 30 minutes to evict. There were 7 families that were evicted. In the midst of the chaos, my daughter’s wedding bouquet, party decorations, children’s toys, and personal belongings were damaged or left behind and never returned by the front desk. Even when exiting the premises we were met with rude expressions by staff who refused to open doors, they were locked. After packing in a rush, we tried to use the elevators and they were turned off, did they expect us to descend 8 stories of stairs with everything? When we got to the lobby, we loaded the children in their strollers, into lift to descend about 25 steps, and a man yells and says, “you are not allowed to use!” WHAT?!?! He also turned off the power. At this point the children are screaming because of all the chaos associated with this eviction. Host was greeted to an employee at her room and pushed around. 82 yr gma couldn't use elevator cuz they were off. Couldn't reach Sonder through app, we were blocked. Sent emails no response. We...

Worst experience. Don't use them. I booked a stay in Mexico at Sonder Taman Condesa in Mexico City and got a nice Black Friday deal. Then around 3 weeks ago I was contacted that the accommodation wasn't available anymore and that I need to cancel and find a new place. I contacted Sonder to see if they could rebook us to a different Sonder apartment. They gave me two options and I replied promptly choosing one. Then I didn't hear back for a long time, kept chasing and chasing. Eventually I was told that it's not possible but that I can cancel and book one of the different ones myself. I responded that I was told that I would be rebooked by Sonder at no extra cost. Then someone said that the apartment that I first booked was still confirmed and going ahead. I said that it's very confusing as I was told it wasn't available anymore. A different customer service advisor then said that I was right and it's not available. I then just asked to cancel my reservation as it's been the worst experience. I never dealt with the same person and it seems like there's zero communication internally about what a customer was told. On top of that I probably missed out on loads of amazing other Black Friday deals and ended up having to rebook around 3 months later which again meant the prices went up. I will never use Sonder again and I'm just glad I rebooked now rather than having all of this a few...

DO NOT RENT THIS PLACE. We arrived around 9:30 PM to the apartment we tried the access code to get in but did not work we went down stair to the front desk and told them the problem they gave us a What’s App number to call and ask for new access code. No one answered waited in the hall for more than 45 minutes finally around 11:45 PM we had managed to get in. as soon we entered into the apartment seems like you are in walking freezer so cold we started looking around for the heater the more we looked find out there is no heater at all there is an air vent blowing cold air from outside in the kitchen we went to the front desk one more time and told them the problem they gave us same phone number to call there was no help at all we started calling Expedia been on the line for more than 45 minutes we asked if they can find us another place to go. We wasted 2 days of our vacation with expedia on the phone and emailing the Grand Apartment Taman by Kukun Himena Alegre and checking around to find another hotel to go. I and my wife got sick from cold at this Apartment this was the worst our vacation we had. We canceled two of our vacation with expedia which they do not...