I very rarely give reviews to the accommodation we utilize but this time I feel like this deservers a review. We travelled to Tulum as a family (2+4 kids 8yo to 10yo) we booked this hotel well in advance, then 1 month prior to travel I took the time to read the reviews on google. to say I was horrified after reading all the reviews was an underestimated statement. Based on what I read I made a decision not to come despite of not having a cancellation included in our reservation, my partner convinced me to give it a chance and we framed it with "we can always leave if we don't like it" so we gave it a chance, our arrival to cancun was in the middle of the night, based on the reviews this hotel has, we decided to spend the night in cancun and headed to Tulum the next morning. This was really an unnecessary precautionary measure we took, based on the reviews we read.

1. Apartment We had a roof top apartment with a view to the rural area behind the hotel. Apartment was perfectly cleaned, stylish and smelled nice. moderately equipped kitchen, but included coffee, water sugar, salt - much appreciated. Pool was a huge attraction for the kids however I was stressed about them falling over the edge of the pool ( 3rd floor) and did not allow them to use it much. Apartments have different owners but are managed by 1 company. Our concierge was Itzel - very responsive , kept in touch with us all the time making sure we were ok

2. Location Yes, the property is neighboring the rural area where locals live and people in the reviews call it a slum and dangerous. There was not one moment when I felt endangered at all. Having all balconies facing this area we got to see a lot of their lives and found it very interesting. it's a neighborhood where locals live in poverty. There was no sign of any violance, all we saw was them gathering with families, laughing and enjoying their lives, living ordinary lives, they turned on mexican music in the afternoons and evenings which added to the authentic experience we have had. We all found it amazing to watch.... If you are sensitive to dogs barking at night and roosters crowing in the morning, bring earplugs or avoid this place. We enjoyed a glass of wine in the evening and all of us peacefully slept the night.

3.Access to the hotel We rented a car and so we drived, never walked through the area but lots of tourists did. The access to the hotel is in a horrible state, road is full of holes, it's not even a road, you have to drive slowly. we had a large toyota van, adjusted the driving to the condition of the road and never had a flat tire nor any issues. The condition of the road didn't bother us, it takes 2-3 minutes to drive through this road and get to the hotel. There is a new road leading to the hotel and lots of people don't know about it, google will not lead you there. we found the access by pure coincidence, but never managed to find it once again :) After a while we gave up on this and just took the road that was most convenient.

4.Safety - last comment I'd like to make is that the whole area is being monitored by police, if you arrive at night, there is large light reflector that will turn on police type of alert lights plus it will light the road as well. I'm adding a picture of "police tower" that's how the kids named it :-) I've never seen anything like this before so not even sure what the name of it is. The hotel's entrance is guided 24/7 by 2 people, the complex is surrounded by large concrete fence.

5. Service We never utilized any of the services this hotel offers, but from what I saw, this is more an apartment complex rather than a "hotel" The pool was nice, lots of young people hanging out.

We had lots of fun in Tulum and staying in this hotel was a nice experience.